Job description

POSITION SUMMARY
The Operations Coordinator position is an exciting opportunity to work with the leadership team in supporting our growing business. The Operations Coordinator will learn from and work with the Operations Manager in the daily and strategic operations in support of the business units, including HVAC, Plumbing, and Electric Service, Service Agreements, and Installation. The Operations Coordinator will handle many facets of the operation and will be a valued player in support of the company’s growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Responsible for delivering top notch customer service to all customers both internal and external
2. Handle inbound calls from customers and field personnel
3. Responsible for scheduling and dispatching service and installation technicians
4. Assist in coordinating and managing service and installation projects to ensure project delivery of all manufacturer parts and completion of jobs and within allotted budgets and timelines
5. Follow up on technician recommendations for additional services
6. Review work orders to ensure accuracy and completion while flagging jobs and projects to management that do not meet company standards.
7. Provides daily, weekly and monthly KPIs to accounting using their spreadsheet reports.
8. Works with software Success Manager and Jones management team to maximize use of Service Titan operations database in all business process areas including Marketing, Call Center, Dispatching, Customer Experience, Mobile and Membership. .
9. Other duties as assigned

REQUIRED COMPETENCIES

1. QUALITY & PRODUCTIVITY: Provides high quality services, processes and programs while consistently seeking ways to improve outcomes and enhance the organization. Meets or exceeds goals and objectives and consistently engages in productive work effort requiring minimal direction from manager.

2. PROFESSIONALISM: Demonstrates self-control by maintaining composure in difficult situations; deals calmly and effectively with stressful situations. Projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the organization.

3. ACCOUNTABILITY: Demonstrates a commitment to the position and accepts responsibility for personal actions. Comes to work on time and ready to work.

4. COLLABORATION & TEAMWORK: Supports a positive team environment in which employees participate, respect and cooperate with each other to achieve desired results. Builds and sustains cooperative working relationships and demonstrates a positive attitude in work assignment and interaction with others.

5. COMMUNICATION: Expresses self in a knowledgeable, coherent, and professional manner. Works to resolve conflict and promotes an open and honest environment for feedback and constructive criticism.

6. CUSTOMER FOCUS: Dedicated to meeting the expectations and requirements of customers. Consistently acts with customers in mind. Establishes and maintains effective relationship with customers and gains their trust and respect.

www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.