• This position is not remote

• Provide support for new deposit accounts generated from online marketing
• Assist customers as they open new accounts using First National Bank of America’s account opening platform.
• Answer customer emails and phone calls.
• Obtain customer signatures on necessary documents and forms.
• Comply with all relevant regulations and follow all bank procedures.
• Other tasks as assigned.

• Respond to all incoming calls and emails from customers within 4 hours.
• Interface with the account opening platform to open new accounts daily.
• Help customers open Certificate of Deposit Accounts and High Yield Savings Accounts directly.
• Accurately book new accounts in Jack Henry 20/20 core.
• Keep online account opening procedures up-to-date.
• Look for opportunities to improve the process.
• Support and contribute to the annual goals of the Bank

• Qualified candidates will be detail oriented with skills in record maintenance.
• Must have a working knowledge of Microsoft Office with emphasis on Excel and Word.
• Detailed knowledge of deposit account opening regulations.
• Courtesy, customer service, and tact are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Requires effective communication with customers and/or other employees using common telecommunications equipment and computer equipment. Must be able to read, examine, and organize documents. May require the ability to sit, stand, for extended periods.
• Position will often be in a busy office environment. The ability to multitask and focus in this environment is essential.

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Paid Time Off (PTO)
• 401k with employer match

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Job Type: Full-time

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.