Job description

Teachers On Call, a Kelly® Education Company, (TOC) is a substitute staffing service that hires licensed teachers, paraprofessionals, and early child care staff. We partner with schools and centers in the Midwest and Northwest to fulfill their needs for short-term, long-term, and permanent substitutes.

We are growing rapidly and looking to add an Onboarding Specialist to our team and want to connect with you!

The Onboarding Specialist is a candidate liaison for onboarding newly hired and reactivated talent. This is achieved through the execution of Kelly Education’s onboarding strategies, identifying process improvements, and ensuring consistent service levels. They are responsible for delivering a positive talent experience while ensuring the onboarding process is completed efficiently and in a timely manner.

Essential Duties:
75% Onboarding

• Serve as the main point of contact for all new and rehired talent
• Facilitates the onboarding process by finalizing employment application, assessment results, tax forms, I-9, licensing/certifications, fingerprinting, background screens, medical screens and any additional state or district specific forms and new hire orientation
• Meet or exceed weekly/monthly activity metrics and desired outcomes
• Engages with Implementation Manager when transitioning current substitute teacher pools
• Handle onboarding process via email, phone, and web-based tools
• Process, audit and file/upload all talent records
• Detail all onboarding activity in front office systems and onboarding tracker
• Maintain knowledge and understanding of all state and district specific licensing, background and other applicable laws and regulations to maintain compliance during onboarding process
• Maintain a broad knowledge of company policies and benefit plans
• Work collaboratively with recruiting and other service teams as needed to ensure onboarding strategies result in client & talent happiness
• Participate in activities crafted to improve the onboarding process
• Collect, analyze, and maintain data gathered to provide to leadership
• Facilitates a “hand-off” and introduction of the talent to the Talent Care team

25% Customer Service

• Field incoming calls and emails
• Manage Team Mailbox as assigned
• Contact and respond to talent as needed to complete the onboarding process
• Service as the main point of contact for talent and internal employee questions and concerns during the onboarding process
• Resolve issues
• Solicit feedback to improve service
• Establish rapport with talent by ensuring the overall experience is a positive one

Benefits:

• Generous paid time off (PTO) plan
• Medical, Vision, and Dental insurance with either flexible spending account (FSA) or health savings account (HSA) options.
• Pre-tax spending account options for child care expenses or transportation expenses
• Paid parental leave and employer adoption assistance.
• 401(k) with employer match or ROTH IRA option
• Employer-paid employee assistance program (EAP) and life insurance
• Tuition reimbursement for those wishing to return to school or earn a degree.
• Annual bonus plan paid quarterly and employee referral program
• Employee discounts

Location: Required on-site/branch or office; option for flexible work location after initial training period
Travel Requirements: No

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends
• Overtime

Ability to commute/relocate:

• Bloomington, MN 55425: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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