Job description
01 At a Glance
Role: On- Call Exception Mail Processing Specialist, Donation Processing, Strategic Solutions.
Location: Required on-site, Federal Way, WA
Required Experience: Two-year technical or junior college degree or equivalent (four years) work experience preferred. Work experience posting funds and performing research/analysis of accounts or related training and experience; 2-3 years. Must be able to type and perform ten-key data entry at a minimum of 5,000 keystrokes per hour. Basic proficiency in MS Excel preferred. See Section 5 for additional preferred skills.
Daily Schedule: This on-call role will work as needed January-October and full-time November- December. Full-time hours are 6:00 AM - 2:30 PM Pacific, Monday through Friday.
Salary Range: $17.00 - $22.00/hour. Applies to locations with a market similar to our U.S. HQ in the Greater Seattle area. A different range may apply based on your work location. Typical hiring range is $18.00 - $20.00/hour. Job offers within the range are based on relevant job qualifications and pay equity. See Salary Range & Benefits section below for more details on our compensation and benefits. World Vision employees see our Salary Administration Guidelines and My Life My Benefits pages on our organization intranet known as The Vine.
02 About World Vision When you work at World Vision, your passions and talents come together to meet the greatest needs in the world today. We go to ends of the earth and into the margins. Where few go and the road is less traveled. Because Jesus is alive in the hardest places to be a child. We are dangerously soft-hearted. But just the right kind of dangerous. That's because we're a global Christian humanitarian organization. We partner with children, families, and their communities to reach their full potential by tackling the causes of poverty and injustice. We empower people out of poverty. For real. For good. For over 70 years. Jesus' love at the center. Always. We're Christian and follow Jesus' example to show unconditional love to the poor and oppressed. Serving every child, we can regardless of faith. Are you feeling called to explore joining us? We hope so.
03 Let your work be your faith in action Every day, nearly 16,000 children under the age of 5 die from preventable causes. Our call to action is urgent. That’s why we’re looking for someone who is ready to place their expertise behind helping the world’s most vulnerable children. Every interaction you have on the phone with a current or prospective donor can help influence the our global community. If not you, then who?
04 The Job: The Donation Processing team is responsible for the receipt and processing of donations in various forms. In this role, as an On-Call Exception Mail Processing Specialist, you will accurately process electronic funds and credit card accounts, as well as research, analyze and post funds to resolve error and special request accounts. You will help carry out our Christian organization’s mission, vision, and strategies. Additionally, you will personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed, word and sign.
Your responsibilities will include:
- Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, devotions, chapel, prayer, worship); incorporate WV Core Values into decisions within scope of role.
- Process credit card, EFT and check transactions for extensive specialized donation categories to ensure accurate posting of donor's contributions per donor instructions.
- Operate the donor accounting system, which requires advanced knowledge of multiple screens related to donor accounts.
- Access internal databases in order to perform complex research and ensure accurate posting of donor's contributions.
- Verify donor intent as needed through direct telephone contact and make appropriate maintenance updates to donor accounts.
- Process electronic funds and credit card activity from multiple sources (mail, phone, web and internet), which includes adding and deleting of donors to the credit card system; ensuring daily transactions are sent to the bank; contacting financial institutions for payment authorization; handling chargebacks for account charges or cancellations, etc.
- May be responsible for quality control of system generated letters, ensuring letter content is accurate.
- Process all documents requiring adjustments: analyze, research and correct posting errors.
- Initiate calls to donors and/or financial institutions to acquire information needed to process donations; receive incoming calls from Donor Contact Services, donors and banks and respond to inquiries appropriately, providing excellent customer service.
- Work collaboratively with team members when assigned to work as a member of a team.
- Perform other duties as assigned.
- Maintain awareness of corporate goals, objectives, organizational announcements, and activities. Reference and follow organizational policies and procedures, seeking clarity as needed.
05 Your Experience and Skills: Two-year technical or junior college degree or equivalent (four years) work experience preferred. Work experience posting funds and performing research/analysis of accounts or related training and experience; 2-3 years. Must be able to type and perform ten-key data entry at a minimum of 5,000 keystrokes per hour. Basic proficiency in MS Excel preferred.
Additional Preferred Skills include:
- Attention to Detail: Accomplishes tasks thoroughly, showing concern for all the areas involved no matter how small, at the appropriate level for the task.
- Flexibility/Adaptability: Demonstrates ability to adapt to new ways of doing things; is willing to attempt new ways to solve problems and maximizes performance and opportunity in a constantly changing work environment.
- Teamwork: Promotes and generates cooperation and teamwork among internal and external contacts while working to achieve collective outcomes. Ensures consistent, ongoing communication with others.
- Quality Orientation: Looks for improvements in processes to meet or exceed expectations. Dedicated to developing processes that eliminate unnecessary work and improve quality, productivity and efficiency. Advocates the importance of quality assurance.
06 Salary Range: $17.00 - $22.00/hour. Applies to locations with a market similar to our U.S. HQ in the Greater Seattle area. A different range may apply based on your work location. Typical hiring range is $18.00 - $20.00/hour. Job offers within the range are based on relevant job qualifications and pay equity. See Salary Range & Benefits section below for more details on our compensation and benefits. World Vision employees see our Salary Administration Guidelines and My Life My Benefits pages on our organization intranet known as The Vine.
07 What happens next? Short-listed candidates are contacted for an initial phone conversation with our recruiting staff. Moving deeper into our selection process you can expect to participate in a final on-site interview with members of the Donation Processing Team.
Required Skills
Required Experience
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