Duties & Functions:

• Must love and support their TEAM!
• Must love and take care of guests!
• Must say “yes” and “thank you” often!
• Ensures a seamless guest experience
• Prepares table for service
• Acts as the food and cocktail tour guide, making personal recommendations along the way
• Possesses thorough knowledge of food and beverage menu in order to answer all questions from guests
• Serves food, wine and beverages
• Oversees all aspects of table service
• Provides direct service to guests by taking orders for alcoholic and non-alcoholic beverages
• Delivers all requests from guests in a timely fashion
• Maintains, clears, and resets table set ups
• Inputs all orders into the POS system accurately
• Ensures work area is in compliance with the Florida health codes at all times
• Must be able to handle cash quickly and accurately
• Must be able to upsell
• Performs proper cash, comp, and check control procedures
• Performs opening, running, and closing side work
• Keeps all stations stocked by polishing and distributing china, glassware, and silverware

ADDITIONAL RESPONSIBILITIES

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

• Health and Safety

• Food Hygiene

• Maintenance

• Emergency Procedures

• Liquor Licensing

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of sbe are met.
• Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secured area.
• When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.

• Complete other duties as assigned by the Department Head.

• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
• Ensure compliance with sbe’s policies and procedures.

Skills