Job description
Job description
The Dental Office Manger is responsible for oversight and implementation of the day to day operations of the practice. Ultimately the Office manger is responsible for everything that happens in the practice. Above all the Office Manger is the customer service ambassador in the office and serves as an example and resource for the rest of the office staff. In addition, the Office Manager is responsible for (but not limited to) tasks in the following areas: Financial, Insurance, Scheduling and Facility Maintenance.
Our office managers are working managers and not purely administrative. This means that they can and do perform all the non-clinical tasks in the office and actively work as part of the team.
CUSTOMER SERVICE
- Ensuring all patient communication is answered and replied to a timely manner
- Creating a superb patient experience in the office
- Answering and resolving account balance and insurance issues
- Delicately handle all patient behavior issues and complaints
FINANCIAL
Evaluate and report daily on the office financial standing
- Ensure office collections remain at more than 98%
- Present accurate estimates to patients before treatment is performed using hand estimation of insurance limitations and clauses
- Use solid financial arrangement techniques to help patients overcome barriers to affording treatment
INSURANCE CLAIMS
Evaluate and report daily on the office financial standing
- Ensure office collections remain at more than 98%
- Present accurate estimates to patients before treatment is performed using hand estimation of insurance limitations and clauses
- Use solid financial arrangement techniques to help patients overcome barriers to affording treatment
HUMAN RESOURCES
- Maintaining a cohesive, efficient and productive dental team
- Train and mentor staff to grow with the company
REGULATORY
Requirements:
Dental experience a must. * Demonstrates knowledge of basic financial concepts, practices, and procedures. * Exhibits a comprehensive understanding of driving revenue within the practice, operational processes, analysis of data. * Advanced business knowledge of strategies and tactics that affect our marketplace. * Proficiency in MS products, including Microsoft Excel. * Excellent customer service skills. * Understands registration, scheduling and billing system
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Morganton, NC 28655: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Dental office experience: 1 year (Required)
- Administrative experience: 1 year (Preferred)
- Financial concepts: 1 year (Preferred)
- Organizational skills: 1 year (Preferred)
- Microsoft Excel: 1 year (Preferred)
Work Location: One location
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