The Retail Manager will be responsible for managing the retail areas within the shop. This includes, managing the front of house and store sales efforts, which may include Hot Light times, retail sales, fundraising, and suggestive selling. They will also work to achieve business plan objectives and profitability. They work to exceed customer expectations, foster a culture of teamwork, develop staff members abilities and competencies, meet and exceed the financial objectives established for their assigned location. The Manager of Retail will be responsible for the full employee life cycle for retail Krispy Kremers.

The following positions will report directly to the Manager of Retail: Doughnut Specialists, Doughnut Ambassadors, Key Holders and Supervisors.

HERE'S A TASTE OF WHAT YOU'LL BE DOING

Guest Services

• Serve as a role model for customer-first behaviors according to company standards
• Build a team of customer-focused employees through coaching and measurement
• Responsible for Doughnut Ambassador deployment to focus on creating a great guest experience
• Handle customer situations professionally
• Handle any customer concerns
• Respond to customer inquiries on a timely basis
• Ensure all products meet Krispy Kreme quality standards
• Conduct store tours
• Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
• Sales
• Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling
• Work with the Management team to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals

Safety and Sanitation

• Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVRs, etc.
• Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Equipment

• Oversee proper upkeep of store facility and equipment

Personnel

• Responsible for recruiting, hiring, training, and dispute resolution
• Supervise all shift personnel including deployment of Key Holders
• Build a team of customer-focused employees and foster teamwork
• Demonstrate leadership in employee development
• Assist in communicating to store employees and enforcing all store policies, standards, and practices

Accounting

• Assist Management team in completing and managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.
• Accounting tasks such as counting and depositing revenues.
• Assist Management team in completing required corporate reporting documentation, both financial and operational
• Manage company resources responsibly including inventory control
• Manage financial duties
• Protect company assets

Leadership

• Communicate and model company standards and policies
• Implement efficiently and effectively directives from store, corporate, and divisional management
• Develop and maintain store organization to promote efficient operations
• Interface with corporate office personnel

YOUR RECIPE FOR SUCCESS

• High school or GED required
• 3-5 years management experience in a retail or QSR environment
• Must be at least 18 years of age
• Experience with sales, management, production, and customer service
• Strong communication, organizational, and leadership skills
• Pleasant disposition, sociable, accommodating nature, and enthusiasm
• Self-motivation, creativity, and adaptability
• Basic computer, telephone, and fax knowledge
• Must perform all related competencies outlined in the Krispy Kreme Management Training Workbook
• Post secondary education strongly preferred

NY ONLY: **Subject to any legally required accommodations and applicable state or local law, Krispy Kreme requires all employees in NYC to be fully vaccinated against COVID-19 as a condition of hire.**