Job description

Job title: NOC Shift Supervisor

Purpose of the Shift Supervisor is to supervise the activities and delegate responsibilities of network operations staff for various NOC shifts.

Roles and Responsibilities:

· Performs triage and troubleshooting of LAN/WAN and telephony issues. Managing the repairs with service providers, LEC's, field techs, internal and external resources.

· Serves as an escalation point for junior techs in troubleshooting service impacting issues. Ability to utilize network monitoring systems, identify issues and services validation.

· Provides, supervision, direction, team building, coaching of NOC team members.

· Plans, organizes and directs the NOC team to ensure the stable operation of NJT network infrastructure as per standard operation procedures.

· Managing activities to resolve hardware problems in a timely and accurate fashion. Includes but is not limited to ticket oversight and escalation when needed.

· Other duties maybe assigned.

Supervises:

· Network Operations Staff

Education, Experience and Qualifications:

· High School Diploma and (4) years of applied experience in network operations

· One-year supervisory experience

Knowledge and Skills:

· Working knowledge of IT Service Management [ITSM] best practices with strong understanding of Service Operations processes and procedures.

· Strong understanding of classic Network Management fundamentals, NOC monitoring tools, ticketing systems, processes, and procedures

· Working knowledge of Data networking fundamentals such as OSI model, IP addressing, WLAN and VLAN, Routers, Switches and IP routing protocols and packet captures

Job Type: Full-time

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Newark, NJ 07102: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Caregiving: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.