Job description
Position: Night Shift Dispatch Supervisor
Location: Anderson, SC
Full Time
Definition:
Dispatch Shift Supervisor directs and leads Dispatchers and Dispatch Call Takers in answering incoming phone calls for service per Emergency Medical Dispatch and company procedure as required and documenting in Computer Aided Dispatch system. Utilizing appropriate Emergency Medical Dispatch and company procedure to accurately determine the exact nature of each call giving pre arrival instructions to callers per appropriate emergency medical dispatch and company procedure as appropriate.
Dispatch Shift Supervisor directs and leads Dispatchers in deploying, tracking and moving units on an ongoing basis throughout the day per local System Status Deployment and Posting Plan.
Dispatch Shift Supervisor leads, directs and assists Dispatchers and Dispatch Call Takers in performing administrative and support tasks such as dealing with vehicle breakdowns, vehicle accidents, employee injuries, patient injuries, supply requests, general housekeeping activities, etc.
Dispatch Shift Supervisor acts as a “first stop” for Dispatchers and Dispatch Call Takers with questions, concerns or issues regarding administrative, pay, benefits or other personnel issues.
Dispatch Shift Supervisor acts as a liaison between field staff, dispatch, marketing and other operations management and support staff.
Functions as Dispatcher and/or Dispatch Call Taker when required, performs other duties related to dispatch operations as directed
Minimum Requirements:
- All Dispatcher & Dispatch Call Taker requirements.
- Must have the ability to function as a leader evaluating, coaching, training and directing dispatch staff.
Physical Requirements:
- The ability to reach, push and pull.
- The ability to sit for long periods of time.
- The ability to use phones and radios to communicate with callers, crews and other staff
- The ability use mouse or keyboard to input data into computer over long periods of time.
- The ability to view graphic and text data on multiple computer screens for long periods of times.
- The ability to complete all job duties during any and all hours of the day and night.
Reports To:
- Dispatch Supervisor, Dispatch Center Manager or other operations management.
Specific Duties:
- Directs and leads Dispatchers and Dispatch Call Takers in all Dispatch operations.
- Acts as a “first stop” for Dispatchers and Dispatch Call Takers with questions, concerns or issues regarding administrative, pay, benefits or other personnel issues.
- Dispatch Shift Supervisor acts as a liaison between field staff, dispatch, marketing and other operations management and support staff.
- Functions as Dispatcher and/or Dispatch Call Taker when required, performs other duties related to emergency and non-emergency medical care and transportation as directed
- Ensures that Computer Aided Dispatch computer console, phone system, radio system and all equipment is ready for use at the beginning of each shift.
- Performs daily inspections of their work area and of the Dispatch Center for cleanliness. Then performs the appropriate housekeeping duties to ensure their work area is clean, free from clutter and sanitary at all times.
- Maintains appropriate communications with company units, managers, support staff, receiving healthcare facilities and other agencies via radio, data link, pager or cell phone as required.
- Is knowledgeable as to local geography to include location of hospitals, public venues as well as local streets and highway systems.
- Deploys, tracks and moves units on an ongoing basis throughout the day per local System Status Deployment and Posting Plan.
- Responds to all calls for service promptly and accurately answering incoming phone calls for service per Emergency Medical Dispatch and company procedure as required.
- Utilizes appropriate Emergency Medical Dispatch and company procedure to accurately determine the exact nature of each call giving pre arrival instructions to callers per appropriate emergency medical dispatch and company procedure.
- Contacts and dispatches by radio, pager or MDT the most appropriate unit each request for service.
- Obtains complete intake information from all callers and inputs information received into Computer Aided Dispatch system.
- Communicates and coordinates with Field Supervisors, Operations Managers and other management and support staff to ensure the proper number of fully equipped and staffed vehicles are available to fulfill local System Status Plan on a daily basis.
- Acts at all times in the best interests of high quality patient care, in the best interest of the patient, and in such a manner to reflect credibly on the company and the professional reputation of the Dispatcher.
- Acts at all times with the safety of field crews he/she is dispatching in mind, as well as the safety of the patient, other EMS personnel, bystanders, and any other public safety personnel present at scene.
- Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
- Accepts responsibility for recertification as an EMD and for other required license’s and certifications as required by company, local, regional, and state policies, regulations or laws.
- Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
- Ensures the security of all company computer systems by adhering to security procedures and utilizing appropriate passwords policies.
- Ensures security of buildings, vehicles, equipment, supplies, systems and all other company property.
- Acts at all times with his/her personal safety in mind, as well as the safety of others.
- Maintains security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations.
- Maintains security and privacy of all confidential and proprietary company information at all times in accordance with company policy.
- Reports to assigned shifts properly groomed and attired and on time unless the proper notification has been made. Remains on duty until properly relieved.
- At all times sets an example of professionalism and leadership for others to follow.
- Assures all company goals, objectives and procedures are followed on a daily basis.
- Performs other duties as directed by management.
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