Job description

We are seeking a Night Operations Manager who is responsible to lead, coordinate, and build the night operations team to maximize the departments contribution to the overall company purpose. This position oversees all night operations Supervisors and their units, along with several supporting departments including Health and Safety, Special Services, Company Training, and Supply and Maintenance Departments. The core of this position is the production of quality commercial cleaning services through the effort and results of quality caliber employees who are well trained, well supervised, and well-motivated.

Essential Duties and Responsibilities:

Ensure Customer Satisfaction: The Night Operations Manager is completely responsible for all night operations duties. Most of all, however, is their commitment to Customer Satisfaction. All other duties, priorities, and assignments must be secondary in light of the fact that the Customer is the reason why our jobs exist. Without satisfied Customers, Environment Control cannot continue to exist. This position will ensure Customer Satisfaction through:

• Account Knowledge
• Quality Control
• Regularly working with night operations Supervisors to ensure quality supervision of Controllers’ routine work, thorough training and retraining of Leadership Staff employees
• Supervision of our Quality Control Programs
• Regularly performing spot inspections on accounts to ensure quality work
• Managing Customer Concerns
• Maintain awareness of heavy work schedules

Employee Job Satisfaction: The Night Operations Manager is also responsible to build, train, and lead a team of qualified employees to assure the satisfaction of current Customers and for anticipated growth. Second only to Customer Satisfaction in priority, the Job Satisfaction of our employees is crucial to the future of this company. How we treat them, train them, inspect them, encourage them, and communicate with them affects our company reputation, company turnover, and Customer Satisfaction. This position will ensure Employee Job Satisfaction through:

• Supervision of the Supply Department
• Supervision of Company Training
• Overseeing Health and Safety practices of the company.
• Supervisor/Senior Foreman supervision, motivation, development training, and re-training
• Administration and Reporting of task sheets, inspection reports, heavy work requests, labor costs, staffing needs, customer requests,
• Ensuring of nightly routine coverage

Company Growth and Profit: The Night Operations Manager is responsible for making sure the company runs efficiently. Waste of labor, chemicals, or supplies drains the company of resources necessary for company growth and company profit. The Night Operations Supervisor will strive to maximize company growth and profit through:

• Monitoring of chemical and supply use
• Approving all initial budgets for all responsibilities.
• Directing and/or assisting Supervisors in promptly responding to and eliminating all labor overages.
• Advising the Corporate President of the need of special services, resale of supplies, and billing of extra work with current Customers.

Requirements:

To perform this job successfully, an individual should demonstrate the following:

• Ethics - Treats others with respect. Works with integrity.
• Core Value - The Core Value of EC Boise is “Building an Organization of People Builders”. EC Boise is a Servant Leader organization. Leadership staff is here to serve those in their charge, and that focus always starts at the top - with the Company President and the Night Operations Manager.
• Passion— Possesses and consistently utilizes their energy to best move the company forward.
• Customer Service - Responds promptly to Customer needs
• Professionalism - Approaches others in a tactful manner, follows through on commitments, and maintains confidentiality. Follows policies and procedures, and completes scheduled tasks to or above standard and on time. Is consistently at work on time and prepared, and ensures work responsibilities are covered when absent
• Creativity—Shows an ability to have and communicate fresh unique ideas
• Analytical, Design/Problem Solving - Demonstrates attention to detail, prioritizes and plans work activities, and identifies and resolves problems in a timely manner.
• Adaptability - Shows an ability and desire to analyze a situation and determine one or more course of actions.
• Initiative - Asks for and offers help when needed, and shares expertise with others. Expresses a pro-active desire to be in the know about company operations, and is therefore quick to spot potential areas of concern and develop solutions.
• Safety and Security - Observes safety and security procedures, reports potentially unsafe conditions, uses equipment, materials, and chemicals properly.

Qualifications:

• Successful candidate should have either commercial cleaning or service industry experience at a management level, and/or significant experience leading and managing a large number of employees. Preference given to those with previous cleaning experience.
• Demonstrated experience in coaching, motivating, developing, and leading a team. Knowledge of human resource policies and practices, including development of staffing plans and job descriptions, employee relations, training, safety.
• Ability to create and forecast productivity, staffing and budget plans. Initiate and document corrective action in a professional and thorough manner as needed.
• Highest level of commitment to client satisfaction and quality standards. Provide feedback to management as needed on unique client requirements and opportunities to expand client relationship.

Education/Experience:

• High School Diploma (or equivalent)
• 5+ year experience in a supervisory capacity with min 2-3 of those years in a leadership role of 25 plus employees
• Hospitality, Janitorial and/or Service industry operations experience
• Familiar with Microsoft Office applications necessary

To learn more, visit our website at: https://ecboise.com or call us at 208-867-1560.

Environment Control of Boise is an Equal Opportunity Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Schedule:

• Afternoon shift
• Evening shift

Work Location: One location

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