Job description

***Sign on bonus: $1,000 - $300 after 30 days, $300 after 60 days and $400 after 90 days of Employment***

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 500 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

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JOB DESCRIPTION SUMMARY

The Night Auditor will perform nightly balancing of all accounts for both Hotel and Timeshare properties, while delivering outstanding customer service to our owners and guests. This position is responsible for upholding Spinnaker Resorts' standards and practices. It provides meaningful and positive interactions with guests from the phone, during check-in, throughout the duration of the stay and finally to the conclusion during the check-out process.

DUTIES AND RESPONSIBILITIES

• Participate in daily operations of the Front Desk, including but not limited to the front desk check list, answering phone calls, checking guests in and out, and creating positive and helpful interactions with our owners and guests.
• Give a professional and warm farewell to our guests.
• Process and fax all necessary reports for end of day preparation.
• Process posting of room and tax for both hotel and timeshares.
• Check credit limit report.
• Check in/out both hotel and timeshare owners and guests.
• Be aware of both hotel and timeshare availability.
• Maintain cash drawer.
• Have knowledge of Hotel and Timeshare Rules and Regulations.
• Follow oral and written instructions.
• File daily all departed timeshare registration cards.
• File monthly all departed hotel registration cards.
• Complete daily check list.
• Clean and restock desk for incoming shift.
• Relay important information to proper department and next shift.
• Complete other tasks as assigned.
• Ensure safety and security for all of our guests and owners.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Previous Front Desk/Reservation experience.
• Ability to operate the following equipment.
• Computer
• Fax
• Multi-line phone system
• Calculator
• Electronic Key encoder
• Ability to present information properly using discretion when dealing with owners and guests.
• Ability to follow oral and written instructions.
• High School Diploma or GED
• Good Computer skills including Microsoft Office, Microsoft Excel, email, and general computer skills.
• Verbal and written communication skills for interaction with owners, guests, vendors, employees, and the general public, using tact and poise.
• Follows directions with accuracy and positive attitude.
• On time for scheduled shifts and always shows up for work.

BENEFITS

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs, including Employee Health Fairs and RALLY.
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)
• Flexible Work Schedules

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overnight shift
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Hilton Head Island, SC: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Front desk: 1 year (Preferred)
• Night Audit: 1 year (Preferred)

Work Location: One location

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