Job description

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Job Requirements

• Greet and welcome all guests approaching the Front Desk in accordance with Marriott brand standards.
• Maintain proper operation of all lobby consoles and ensure that all hotel standards are met (if applicable).
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log/Red Book daily.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the FOSSE.
• Be familiar with all in-house groups.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Maintain required dress code and manners.

Night Audit
Job Purpose: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports.

Job Responsibilities:
1. Perform all audit procedures as set forth by the Hotel and company, on a daily basis.
2. Verify the status of all wake-up call requests and ensure they are properly handled.
3. Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
4. Prepare the front office for the 'A' shift and reset day's business.
5. Act as a Guest Service representative and manager on duty during the night time hours.
6. Act as PBX operator during the audit shift.
7. Attend and actively participate in all front office meetings.
8. Participate in all training and cross training programs.
9. Take the initiative to greet guests in a friendly and warm manner.
10. Other duties as assigned.

Job Skills:
1. Understand and use math concepts in order to design a financial or economic system.
2. Work math problems quickly and accurately.
3. Understand and use computers and related equipment.
4. Speak and write clearly to report financial information.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

Job Type: Part-time

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Fort Lauderdale, FL 33301: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 2 years (Preferred)

Work Location: One location

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