Job description

Job Title: NextGen Support Agent
Department: IS - Clinical Systems
Location: Administration Building, Alamosa, CO
Position Type: Full-Time
Pay Range: (based on qualifications and experience)

• Tier 1: Min $16.50 - Max $21.25
• Tier 2: Min $17.50 - Max $22.43
• Tier 3: Min $18.50 - Max $23.63

Benefits:

• Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan
• Aflac Group Accident, Group Critical Illness, Hospital
• MASA Employer paid Air Ambulance Coverage
• Paid Leave: Vacation 10 days accrued/year, Sick 12 days accrued/year, Holidays 9 days/year
• (Benefits after one year of employment.) Retirement Match, Employer paid Basic Life, LTD, STD

Job Summary:
General Purpose: Under the direction of the Director of Clinical Systems, the NextGen Support Agent is a crucial member of the team managing and training on NextGen, our electronic medical record software. This is an hourly position which provides essential support and training to all administrative and clinical departments during operating hours. Occasional after-hours duties are required.
The NextGen Support Agent should be highly proficient with the electronic medical record software or have a strong clinical background and a strong aptitude for computer systems. This role requires a strong working knowledge of Windows-based systems, excellent customer service skills, and the ability to train and support all clinical and administrative organizational staff. This role also works closely with other members of the IS department and IT roles supporting the computer infrastructure and desktop computers.
Required Experience & Skills:
Step I

• High School Diploma required. Bachelors in Business/Healthcare Administration, Education or related field preferred OR two (2) year of qualifying experience.

Step II (in addition to Step I requirements)

• High School Diploma required. Bachelors in Business/Healthcare Administration, Education or related field preferred OR three (3) years of qualifying experience

Step III (in addition to Step II requirements)

• High School Diploma required. Bachelors in Business/Healthcare Administration, Education or related field preferred OR four (4) years of qualifying experience

Experience:
Step I

• Strong computer skills and experience with and knowledge of Microsoft Office Products. Experience in customer service.

Step II (in addition to Step I experience)

• Experience with front-office applications of NextGen. Must have advanced experience with and knowledge of Microsoft Office Products
• 1-3 years’ operational experience with EMR/EHR system(s)

Step III (in addition to Step II experience)

• Experience with back-office applications and setups of NextGen
• 4+ years’ experience with EMR/EHR system(s), assisting with system implementation and support
• Previous experience with workflow analysis/documentation, end-user support, and system testing

Qualifications and Characteristics:**
Step I, II, III

• Prior support experience with EMR and Practice Management software preferred;
• Technical acumen and the ability to diagnose and resolve client issues in a timely manner;
• Previous experience or ability to learn ticketing systems;
• Ability to use remote access software to support end-users;
• Excellent customer service skills - in person and on the phone;
• Excellent communication skills - verbally and written;
• Effective listening skills;
• Excellent teamwork and collaboration skills;
• Demonstrate a professional image, maturity, and positive attitude;
• Strong organizational skills and attention to detail;
• Knowledge of customer service principles and practices;
• Ability to multitask and prioritize a busy workload;
• Ability to think quickly, methodically, and logically under pressure;
• Demonstrates initiative, is conscientious, and provides complete follow-through on areas of responsibility;
• Knowledge of or ability to learn medical terminology;
• Valid driver’s license.

Working Conditions and Physical Environment:

• Job requires largely sedentary role requiring one’s ability to sit for extended periods of time
• Ability to occasionally lift and/or move up to 20 pounds
• Must be able to talk, listen, and speak clearly on telephone

Requirements and Conditions:

• Drug screen is required
• Background check is required

Applications must be submitted by: 01/20/2023
Valley-Wide Health Systems, Inc. is an Equal Opportunity Employer:
We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.
Employee Rights Under the Family and Medical Leave Act (FMLA)

Job Type: Full-time

Pay: $16.50 - $23.63 per hour

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