Job description

Provisioning

• Equipment preparation - stage, configure and test routers before deployment to customers
• Deployment - work with field engineers to bring services live and support router installations on customer locations
• Provide technical expertise including installations, troubleshoot, deploy and configure routers and other network equipment that are wireless
• Managing technical test and virtual global support via different messaging apps basing on clients’ location

Incident Resolution

• First level basic troubleshooting
• Taking ownership and managing incident resolution for any network support matters with diligence and professionalism according to our SLA from beginning to end
• Troubleshooting network connectivity issues and the ability to explain resolution to our enterprise customers via concise and professional email
• Providing on-demand technical support via remote and join troubleshooting conference calls when required
• Collaborating with other network support engineers, most likely from different time zones, to solve network malfunctions

Pre-Sales Support

• Support the sales team and advise about LTE coverage
• After deployment, create a handover form in Soho, and if it’s a technical issue, create a summary/incident report accordingly
• Document Solutions and share knowledge with the overall team

If you -

• have good understanding of IP networking fundamentals and routing protocols
• have problem solving skills on basic network issues
• have Cisco/Juniper certifications (a great advantage but not a must)
• can communicate clearly in English, verbally and in writing
• are proactive, adaptable, and a team player
• are willing to work after office hours
• have the willingness to learn and takes ownership of customer’s issue from start to finish
• have 2 years of experience in a professional environment with similar job responsibilities
• have a bachelor’s degree

-we’d love to hear from you. Kindly send your most updated CV to HR(dot)Global(at)Bluewireless(dot)com for faster processing.

Job Type: Full-time

Salary: $5,500.00 - $7,500.00 per month

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Richmond, VA 23219: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer networking: 1 year (Preferred)
• LAN: 1 year (Preferred)

Work Location: In person

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