Network/Admin Technician

Job Summary

Core BTS is seeking a qualified Network/Admin Technician to join an elite professional services organization. Core BTS is a privately held national consulting company, and is a successful business transformation company, providing organizations comprehensive IT solutions from application development to virtualization

We have opportunities available at many of our Long Island, NY locations. We are seeking a full-time (5-days per week) resource capable of performing IT support activities. The resource will be responsible for working directly with our K-12 clients including students, staff, and school district administrators.

Qualifications

The successful candidate will have 3-7 years of technical support experience, education, certifications, or a combination, along with a desire to learn and motivation to excel in a customer service-centric environment.

We are looking for team-oriented performers with outstanding work ethic, excellent written abilities, and a solid communication foundation interacting with all levels.

Experience in computer networking, PC/Mac environments, Operating System upgrade/updates, and customer service are highly desired.

This position is NOT remote. You will be required to report to the worksite on Long Island.

Essential Duties

• Assisting with design and install of computer networks, connections and cabling
• Troubleshooting system failures and identifying roadblocks in the network
• Fixing problems in LAN infrastructure and testing and configuring software
• Maintaining and repairing hardware including peripheral devices
• Assist in evaluating network performance to improve the network
• Scheduling upgrades and maintenance without interrupting business workflow
• Providing technical direction and mentoring L1 coworkers about network systems
• Working with vendors to get needed equipment for the networks and systems
• PC and hardware support including computers, tablets, cameras, interactive whiteboards and projectors, printers, etc.)
• Hardware troubleshooting
• Hardware setup/configuration
• Hardware Repair and replacement
• Driver and software support - updates & upgrades
• Operating System and Application support
• Computer reimaging
• Help desk ticket remediation
• Provide support to additional technical staff
• Communicate directly with onsite team and supervisor
• Board of Education meetings/general assembly A/V and technical support

Required Skills

• 4-7 years of experience as an IT Support technician
• Experience with MS Windows servers, Active Directory and Group Policy
• Knowledge of Wireless Networking and Mobile Device Management (MDM)
• Excellent understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve intermediate technical issues
• Excellent communication skills
• Customer-oriented and cool-tempered

Benefits

You'll love working at Core BTS not just for the usual benefits, but for our environment and culture!

• You'll work with a great group of people in a highly collaborative team and results oriented atmosphere
• You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
• You’ll work with large, sophisticated, and progressive clients throughout North America

We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

Notices

The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Core BTS is proud to be an Equal Opportunity/Affirmative Action employer.

Core BTS will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

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