For over 25 years, Computer Design & Integration (CDI) has helped companies both large and small advance their corporate strategies with the integration of best-of-breed technology solutions. Employing a “Change or Die” mentality, we continue to innovate and grow in a time of transformation within the IT industry. The rate of change is exponential, and the complexity of business requirements is growing at a similar rate. We’re looking to hire individuals that are high-performers and seeking to work in a fun, fast-paced, dynamic, and client outcome-focused environment.

There is no more exciting place to be than where people are shaping the future and improving the way the world works. Come join CDI and help us help our clients use technology to become the business leaders of the 21st century. At CDI, we enjoy the challenges of working at the speed of business – where offering premier B2B service is the starting point, but where personal contribution makes all the difference.

The ServiceNow Administrator will provide support to CDI ServiceNow clients and assist with enhancements and day to day administration duties.

Primary Responsibilities:

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  Perform day to day support, administration, and maintenance of customer’s ServiceNow platform
• Support customer break/fixes and minor enhancements
• Work closely with customer stakeholders to understand requirements
• Coordinate and perform development and testing of ServiceNow updates and new releases
• Adhere to ServiceNow best-practices, related to development, testing, code promotion, upgrades, and cloning
• Knowledge of ServiceNow table structure to in order to create reports and dashboards in customer instances
• Monitor health, usage and overall compliance of tools used and its applications to ensure audit and user requirements are met accurately and timely.
• Knowledge of improving performance and configuration by utilizing ServiceNow best practices
• Strong ability to identify system deficiencies and recommend solutions and continual service improvement
• Ability to effectively absorb information from various sources, then analyze and examine data in detail, and draw appropriate conclusions
• Experience with web technologies such as LDAP, SSO, VPN, SSL and normalization and reconciliation tools

Work Experience, Skills and Certifications:

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  At least two (2) years of experience as a System Administrator or Developer in the ServiceNow ecosystem
• At least one (1) year of experience using JavaScript or HTML
• Effective knowledge of LDAP/Active Directory, and relevant IT architecture experience
• Experience working in an Agile/Scrum delivery model
• Certified System Administrator Certification a plus
• Excellent communication and presentation skills
• Must be able to work in a fast-paced environment where change is constant.
• Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues.