Job description

As a User Experience Researcher in a growing team, you'll have the opportunity to work with other researchers and independently execute research activities. We are looking for individuals who have excellent communication skills, are diligent and detail-oriented, and have a track record in working independently. The UX Research team is a critical driving force behind gathering the users’ goals and needs, attitudes and emotions and then using them to inspire and inform design. The researcher is truly seen as a strategic partner on the team. You will collaborate closely with designers, product managers, engineers, and partners in other functions to create innovative solutions that users love to use.

Responsibilities:

• Work with product managers, designers, engineers, and other researchers (both qualitative and quantitative) to prioritize research opportunities in a fast-paced, rapidly changing environment.
• Collect and analyze user behavior by leading “Wizard of Oz” studies, usability lab studies, surveys, field studies, in-the-wild studies, literature reviews, experiments, etc.
• Understand and incorporate technical and business requirements into research.
• Generate findings, recommendations, and reports based on user research.
• Advocate research findings to diverse audiences through written reports and presentations compellingly.
• Work with product teams to identify metrics for user experience, and track impact of product changes on these metrics.

Skill/Experience/Education

Mandatory

- BA/BS degree in Computer Science, Human-Computer - Interaction, Human Factors, Cognitive Science, Psychology, or other field emphasizing human behavior. - At least 4 years experience in conducting user research in industry settings. - Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase. - Detail oriented, with experience independently planning, executing, and analyzing qualitative research projects. - Ability to communicate complex research concisely and effectively to product stakeholders. - Excellent communication, interpersonal, collaboration and negotiation skills. Listening to others and humbleness are keys to success. - Fluent in prioritizing and managing multiple projects. - Flexibility in adapting to changing schedules and different projects.

Desired

- Preferred past experience conducting user research within Trust and Safety domain. - Master’s or PhD degree in Computer Science, Human-Computer Interaction, Human Factors, Cognitive Science, Psychology, or a related field. - Familiarity with computer operating systems from the technology perspective. - Background with both qualitative and quantitative is a plus.

Job Types: Full-time, Contract

Pay: $55.00 - $67.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Mountain View, CA 94043: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Master's (Preferred)

Experience:

• Qualitative research: 4 years (Preferred)
• Mixed Methods research: 4 years (Preferred)

Work Location: One location

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