Job description
Rock Hall Culture and DEA&I Statement:
At the Rock & Roll Hall of Fame, we are dedicated to making a difference. We intentionally foster a diverse & equitable museum that encourages & embraces creativity & innovation. As a community leader, we value, empower, & respect all people. We provide all team members equal access to information, development, & opportunity. We acknowledge historical inequities & purposefully create an environment where each person feels accepted, appreciated, & safe to utilize their unique experiences & perspectives. Diversity, Equity, & Inclusion is more than just a policy. It supports our mission and defines our future.
Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.
Summary: The Merchandise Receiver is responsible for creating an engaging experience for all Rock Hall guests while sharing their love of rock and roll. Their direct responsibilities include receiving shipments of inventory and restocking the retail store with apparel and home goods, fulfilling e-commerce orders, maintaining a positive working relationship with our shipping vendors, interacting with visitors and working with the broader Store team to make sure that the Rock Hall Store is providing the best quality service possible.
RESPONSIBILITIES & DUTIES
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Receives and restocks merchandise for our retail store and maintains an organized back of house (primary function).
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Organizes apparel and maintains stock levels on the sales floor.
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Receives all inventory for the retail store, pulls product samples for the merchandising team, and follows directives for placement of new products.
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Communicates with the merchandising and store operations team to ensure low inventory levels and hot sellers are communicated in a timely manner.
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Maintains an organized and clean back of retail house to ensure product is easy to find, manage, and can be accessed quickly to restock.
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Utilizes the IMS system to maintain accurate inventory receipt and delivery.
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Fulfills e-ecommerce orders and maintains relationship with shipping vendors (as needed, secondary function).
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Serves as primary contact point for all shipping and receiving vendors and ensures shipments are received properly and accurately.
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Fulfills daily ecommerce orders and provides direct and friendly communication with customers.
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Orders and ensures appropriate levels of stock on office supplies for shipping and receiving.
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Embodies the Rock Hall’s mission to “ Engage, Teach, and Inspire through the power of rock and roll.”
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Understands the Rock Hall brand and guests.
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Circulates in the Museum Store regularly to ensure guests are engaged and sales floor inventory levels are stocked and sized.
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Engages guests within the store and assists them with product recommendations, while expanding sales revenues by up-selling.
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Continues to communicate new ideas about how to better engage guests to the Retail Store Management Team.
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Serves as a role model for all visitor facing staff.
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Performs other duties as assigned by the Store Management staff.
JOB REQUIREMENTS & QUALIFICATIONS
Education Level:
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Ability to read and demonstrate basic oral, written, mathematical and manual skills. Ability to communicate in standard English. High school graduate or equivalent required, Bachelor’s degree preferred in hospitality or related field.
Experience in Field:
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6 months of shipping & receiving experience, preferably in an apparel retail environment.
Unique Expertise/Certification/Registrations:
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Possesses a passion for customer service and rock and roll, and an ability to get along with people.
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Excellent organizational skills.
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Retail sales and cashier experience.
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Excellent interpersonal skills to deal effectively with staff members, volunteers, Rock Hall members, donors and visitors.
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Bilingual capabilities helpful.
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Understands implicitly how to work with different people and various working styles across the organization.
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Displays a positive attitude toward guests and other Rock Hall staff.
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Ability to successfully pass a Rock & Roll Hall of Fame reference check, background investigation, and drug screen.
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Ability to wear a complete uniform including earphones/radio headset.
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Appropriately shares information with staff members, ensuring that they and other key contacts across the organization are kept abreast of initiatives, issues, and events internally as well as externally.
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Involves staff in various processes to share information and provide input on policies and practices; solicits ideas and opinions to help shape specific decisions or plans.
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Computer Literate: Microsoft Office.
Emotional Intelligence:
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Ability to work independently without close oversight, and as a team player who will engage productively with others at varying levels of seniority within and outside the organization.
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A professional and resourceful style; willingness to take initiative, manage multiple tasks and projects at a time; and willingness to learn.
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Thinks of the big-picture and considers the impact of decisions across the institution as a whole.
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Understands implicitly how to work with different people and various working styles across the organization.
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Sets a strong example for others by initiating collaboration and working consistently in a collegial manner.
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Encourages teamwork and anticipates and removes obstacles to effective teamwork; seeks to resolve conflicts as they arise.
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Approaches others in a positive manner and builds solid long-term relationships with key stakeholders inside and outside the organization.
Working Conditions:
Environmental Parameters: Ability to work in a window-less office. Ability to work in confined areas (Store stock room). Ability to work indoors and outdoors, in all types of weather conditions. Ability to work in crowds of people. Ability to work with loud house music.
Physical Demands:
Strength: Ability to lift/move items weighing up to 50 lbs. (approximately)
Type: Ability to effectively express or exchange ideas by means of spoken word. Ability to hear accurately to monitor radios and interact with the public. Ability to judge distance and space relationships; identify and distinguish colors, numbers, and figures. Ability to perform tasks concurrently. Work involves walking or standing most of the time but may involve sitting for brief periods of time.
Equipment Used:
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Personal computer, telephone, calculator, cash register and other retail equipment.
Safety Hazards:
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Minimal hazards. General office working conditions.
Aptitude Requirements:
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Cognitive:
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Analytical: Ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions.
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Communication: Ability to be conversant in Rock Hall rules and procedures. Ability to understand and carry out written or verbal instructions. Ability to answer inquiries from employees and visitors.
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Administrative: Ability to complete forms. Ability to pay attention to detail and accurately distinguish data. Ability to organize and prioritize various schedules, data and documents.
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Ability to manage priorities and workflow.
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Versality, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
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Strong sense of self-awareness, self-regulation, motivation, empathy, and social skills.
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Passion for Rock & Roll required
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Manual:
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Motor Coordination: Ability to make necessary movements in selecting, picking and depositing items.
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Finger Dexterity: Ability to pick, pinch or otherwise work with fingers to operate above equipment. Ability to pick up a variety of items and place them on shelves; to move knobs, buttons or switches.
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Manual Dexterity: Ability to seize, hold, grasp, turn or otherwise work with hands. Ability to shake, sort, fold or stack items; to place and retrieve items.
Employer's Rights: This job description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
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