Job description

Boys & Girls Clubs of Metro South is looking to hire a Member Services Associate/Building Supervisor for our Taunton Clubhouse!

TITLE: Member Services Associate

POSITION SUMMARY: The Membership Associate position provides quality customer service to members, potential members, parents and guests who utilize the Boys & Girls Clubs of Metro South and to provide support to the staff in carrying out their duties.

ESSENTIAL FUNCTIONS:

• Actively promote membership enrollment; collect and input all membership applications.
• Ensure that membership files are properly stored and up to date and accessible to senior management staff only.
• Sign members in as they enter the building and track and enter all participants in to the daily attendance each morning/afternoon.
• Track daily, weekly and monthly membership attendance for average daily attendance (ADA).  Assist with monthly, quarterly and annual reports for member tracking.  Input daily member activity sheets.
• Enforce behavioral/policy issues within membership, delegating respective consequences.
• Process membership billing, renewals and cancellations.
• Record payments for membership, cards and donations.
• Handle all phone communications for the Club and appropriate staff including answering questions and directing calls where needed for appropriate follow-up.
• Provide timely communication and response with all interested requests for information.

QUALIFICATIONS:

• High School diploma or GED required.
• Experience working with children.
• Must be organized and reliable.
• Flexibility to work clubhouse hours, especially as seasons and service needs change.
• Must have demonstrated effective communication skills.

TITLE: Building Supervisor

POSITION SUMMARY: Responsible for the security, safety and building operations of Club facilities.

ESSENTIAL FUNCTIONS:

• On a prescribed schedule, make “rounds” of all areas to insure normal operations are in place.
• Monitor activities of members to assure proper behavior. Resolve issues, note incident if follow-up required, inform Executive Director if needed.
• When applicable, complete formal Incident Reports thoroughly and accurately.
• Provide “break relief” for front desk personnel.
• Complete and post checklists as assigned.
• When requested, provide prospective new members tour of building and/or specific areas of interest. Communicates and promotes benefits of membership.
• Complete “closing checklist”, set alarms, and secure building.
• Check to insure that all sinks and faucets are turned off.
• Where applicable, turn off equipment and lights.
• Other duties as assigned.

QUALIFICATIONS:

• Must be 21 years of age or older.
• Knowledge of general building maintenance, security, operations.
• In situations requiring use of judgment and attention to details.
• Ability to handle and resolve issues of members and staff in a professional manner.
• Ability to react to and resolve issues of a building or equipment nature.
• Ability to respond to emergency situations, assess seriousness, and resolve, seek assistance, and communicate effectively
• Previous experience in dealing with customer service opportunities and issues.
• Ability to communicate and promote membership benefits.

Job Type: Part-time

Pay: $14.75 - $15.50 per hour

Benefits:

• Employee assistance program
• Professional development assistance

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Customer Service: 1 year (Preferred)
• Front desk: 1 year (Preferred)

Work Location: Multiple Locations

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