The Membership Director leads the Membership Department and team (supervisors, membership staff), in driving the centers member experience and revenue that will sell memberships and move members from casual to connected to committed, increasing membership and program retention. This position is also responsible to oversee the scheduling of all member benefit areas.

• Comprehensive benefits package for eligible employees
• Opportunity for eligible employees to participate in the Y's retirement fund
• Be part of a team that is passionate about building and sustaining an inclusive and equitable environment for all staff, volunteers, and members
• Do meaningful work and contribute to the advancement of the YMCA vision by meeting the needs of the people in our communities
• Complimentary Adult YMCA membership and an employee discount on select programs
• Career advancement opportunities - grow your career at the Y!

• Oversees all aspects of membership acquisition, retention, Kids Zone, customer experience, scheduling of pool/gym usage, and rentals.
• Leads center marketing efforts.
• Directly supervises Member Engagement Supervisor, and front desk staff.
• Motivates many kinds of direct reports and cross-functional team members; creates a climate in which people want to do their best; empowers others to operate within established standards; invites input and shares ownership and visibility.
• Localizes and implements Metro provided member outreach/relationship and development initiatives.
• Collaborates with directors to ensure seamless transition of new members and consistent member experience for all members.
• Uses membership data to plan, execute tactics and assign tasks to staff that address the needs of prospective and current members in order to get and keep members engaged.
• Drives revenue and manage expenses against budget expectations.
• Understands members’ needs and connects them to programs, services, and other members that meet their needs.
• Drive frequent/regular web and social media communications.
• Additional duties include: providing tours, managing service requests, following up on prospective members and facilitating new member orientation.
• Supports the mission and strategic plan of the YMCA through projects and other responsibilities as assigned.

• Provides professional development to team members to enhance staff learning, career development and operational effectiveness. Facilitates all-staff meetings and in-services. Provides staff with development and training opportunities on a monthly basis.
• Identifies, manages and motivates a high-performing team that accomplishes program objectives. Hires, on boards and trains team members. and provides ongoing training and development in accordance with program standards. Ensures staff are compliant with required trainings and certifications.
• Recruits, supervises and manages the performance of staff and volunteers in collaboration with the leadership team.
• Establishes specific measurable performance standards for staff and communicates those expectations to staff through various platforms. Monitors and evaluates team goals and performance standards. Evaluates team members and provides coaching and intervention, as necessary. Coaches, mentors, and develops team members to optimize performance.
• Manages time and attendance for current staff, ensuring that time is accurately recorded in the HRIS system.

• Bachelor’s Degree in Business, Marketing or related field or equivalent experience.
• 3 to 5 years or more of customer service and 3 to 4 years supervision/leadership experience.
• Demonstrated member relations/customer service skills and skilled in problem solving and complaint resolution.
• Outstanding written/verbal communications with the ability to adapt message to audience.
• Budget and expense management experience, with the ability to assist in managing budgets to plan.
• Commitment to, and a passion for, the YMCA of Metro Chicago’s mission.
• Ability to lead, motivate and support a diverse, high-performing team including identifying, selecting, onboarding, developing and evaluating team members.
• Ability to organize and prioritize multiple, competing priorities to maximize personal and team effectiveness.
• Demonstrated interpersonal skills with the ability to effectively build and maintain relationships with members, team members and other stakeholders and constituents.
• Intermediate proficiency in Microsoft Office (e.g. Word, Excel), email; ability to learn and adapt to new technology.
• Meet physical qualifications required as outlined in the job description. The YMCA will provide reasonable accommodations for persons with disabilities.

• Reporting any items that may provide a health or safety hazard to staff, members, or guests to your supervisor
• Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor
• Completing all child abuse prevention training as required