Job description

Member Services Representative - Level 1

Job Description

Summary: Member Service Representatives support the Member Services Department by providing support and assistance with training on products offered by the organization to our clients.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requires knowledge and understanding of English grammar, and basic computer skills. High school education or equivalent required including 1 – 3 years’ experience in the area of member services. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bilingual in Spanish a plus.

Essential Functions:

• Be on time and at the assigned post every workday by assigned starting time.
• Turn on and log on all CBT lab computers to ensure proper operation.
• Turn on and log onto database and e-mail. E-mail must be checked twice daily for updates and changes.
• Seat students according to CBT Lab Policy (CS-LAB-004).
• If a student is registered for courses through another location, go to the applicable website and schedule at this time.
• Monitor the Sterling queue and pass or fail the students SSV as needed.
• Print cards for students that pass and instruct those that fail their options.
• Monitor students in the CBT lab to prevent cheating. Provide assistance as needed (according to the CBT Security Procedure).
• Prepare rooms for instructor-led class when necessary.
• The CBT lab is NEVER to be left unattended when there are students in the CBT lab. Two employees must be in the CBT lab at all times, according to the CBT Lab Security Policy (attached).
• Assist instructors when necessary.
• Assist member companies with issues involving registration or employee training.
• Assist at the front desk as necessary.
• The designated lab closer(s) should be prepared to stay until the last student is done testing or until at least 5:30 p.m. when necessary. Should a student still remain at 5:30 p.m. on a normal (no 3rd BOP) business day, ask them to stop testing and reschedule for the following business day.
• The lab closer(s) is also responsible for making sure all card and ribbon stock is adequate for the following business day.
• Close CBT lab according to CBT Lab Policy at the end of the day (CS-LAB-007).
• Responsible for greeting, in a professional manner, students that are scheduled to receive computer-based training (CBT).

Computer Skills: Must be able to learn how to correctly select courses while using the computer systems and databases.

Work Schedule: Monday – Friday, days and times vary depending on office schedule. Occasionally one Saturday a quarter for training and development is required. Overtime may be required.

Temp to hire

Full time

Starting pay is $12 hourly

Equal Opportunity Employer

Job Type: Full-time

Pay: $12.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Addis, LA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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