Founded in 1876, the Appalachian Mountain Club (www.outdoors.org) is the oldest conservation and recreation organization in the United States. The AMC mission is to foster the protection, enjoyment and understanding of the outdoors, with a focus on the mountains, forests, rivers and trails from Washington, DC to Maine. The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, policies, and procedures.

As a member of AMC’s Development Staff, the Member and Donor Information Specialist (MDIS) helps to set and promote a high-level of service to the Appalachian Mountain Club’s members and donors. This is done primarily through back-office data management yet also involves direct constituent services in person, over the phone and via email. The MDIS is responsible for ensuring that all membership payments, donations, and subscriptions are processed on a timely and accurate basis. The MDIS plays a key role in maintaining the integrity of AMC’s Salesforce database, closely coordinating with AMC’s Contact Service Center, accounting, gift entry, and membership and development staff. They have a firm command of gift entry and data entry processes and procedures, and suggest improvements and adjustments to these as warranted, including by providing training and documentation to others on the team. They run data integrity processes and handle adjustments as needed.

Reporting to the Director of Development Operations, this full-time is based at AMC’s Boston headquarters, with an option for a flexible, hybrid schedule that balances in-office time with working from home.

Responsibilities:

• Ensure quality and accuracy of member and donor data in Salesforce; become AMC’s Salesforce gift entry expert with a deep knowledge of Opportunities, Fund codes, and subscription processes.
• Process and sort Development mail and ensure that gifts are touched once or twice at most before processing.
• Coordinate, process, and reconcile donations and pledges, including but not limited to annual fund, monthly giving, memorial and honorary, restricted contributions, matching gifts, and corporate and foundation grants.
• Ensure that members/prospective members are able to get the help they need when they contact AMC for member-related services or issues. Work with Contact Service Center staff and supervisor to ensure high quality responses to member/donor inquiries. Support Contact Service Center staff on how to resolve simpler issues and when to escalate issues.
• Coordinate processing with Gift Processing Associate, ensuring accurate and timely data entry.
• Work with Director of Development Operations to streamline gifts processing and acknowledgement procedures, maintain strong lines of communication, and develop approaches to manage unusual gifts and grants.
• Maintain Trailblazer (monthly giving) program administration including maintenance of active memberships, ensuring all members receive automatic e-mail reminders for credit card updates, conduct personal follow-up to ensure updated information is captured, and gift summaries are sent annually.
• Manage data integrity processes, including updating contact information as needed, weekly reports identifying missing data, and regularly scheduled duplicate elimination and address standardization processes.
• Interact with Finance on reconciliation issues and general ledger protocol. Manage refund process.
• Maintain subscriptions from libraries.
• Ensure data integrity of Appalachia Journal subscriptions.
• As one of the Salesforce ‘power users’ on staff, help maintain and update the Salesforce procedure and data governance manual as needed.
• Work with Director of Development Operations and Director of Membership on close of month for data entry and monthly reporting.
• Manage gift processing from workplace giving portals (e.g. United Way, CFC, Earthshare, Benevity, etc.), matching gift programs, stock gifts, wire transfers and grants.
• Correspond with members and donors about matching gifts and member/donor transactions as needed.

Qualifications:

• 3 years of data entry experience.
• Demonstrated growth in responsibilities and success with high level customer service.
• Possess an extreme attention to detail.
• Salesforce experience and/or CRM experience strongly preferred.
• Must be highly organized, work independently and able to maintain accuracy when working at a fast pace.
• Excellent oral and written communication and interpersonal skills.

Compensation and benefits:

• Salary Range: $47,000 - $52,000
• Group Health Plan: 75% employer paid
• Optional Vision Insurance
• Optional Dental Insurance
• Group Life Insurance: 100% employer paid
• Long Term Disability Insurance: 100% employer paid
• Matching 403(b): 4% with vesting schedule
• Vacation: 4 weeks accrued each year to start
• Holidays: Up to 11 paid holidays per year
• Free use of AMC Destinations (up to 10 nights per year)
• Free annual AMC membership
• Pro-deal discounts on equipment and gear

To Apply:

Please include a resume and cover letter. No phone calls please.

AMC welcomes all qualified candidates to apply, and we invite the full participation of all individuals currently underrepresented in the outdoor community. This includes, but is not limited to, individuals from racially and or ethnically diverse communities, individuals with disabilities, individuals from LGBTQ+ identities, and individuals who experience intersectionality with one or more of these identities.

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.