Shift: Full time, Days, Rotating weekend

Reporting to the assigned Clinical Supervisor, performs prescription refills and medication prior authorizations following designated protocols, under the direction of the Physician (MD) and Registered Nursing (RN).

1. Refills routine prescription requests following designated prescription refill protocols from Inbasket messages in appropriate clinical pools.

2. Practicing good phone etiquette and customer relations, collects and documents patient data and history as needed to safely refill medications

3. Reviews and updates patient records with current information relevant to medication refills. Confers with physicians on any incomplete refill requests and seeks clarification prior to completing refill requests.

4. Obtain appropriate authorization from a patient’s insurance for medications when needed and completes in a timely fashion

5. Assists patients with appointment scheduling when required for medication refills per protocol.

6. Remains alert to potential quality problems and actively participates in process improvement opportunities.

7. Adheres to all Northwest Community Hospital standards, policies, and procedures.

1. Minimum high school education or equivalent.

4. Experience with an EMR preferred.

5. Current CPR certification required.

6. Excellent verbal and written communication skills with the ability to document legibly.

7. Interpersonal skills necessary to interact effectively with patients, team members, and physicians and to maintain team-oriented relationships with senior management, managers and staff.

8. Ability to work efficiently and seek guidance when unclear of assigned tasks. Able to exercise attention to details and display proper judgment related to assigned tasks.

9. Ability to maintain high customer service standards.

10. Proficient computer skills and the ability to learn and effectively utilize department specific software systems.

11. Ability to effectively perform or learn technical skills to perform essential functions within allocated time frame.

12. Ability to work a flexible schedule as part of a team.

13. Ability and willingness to float between multiple Physician Office locations when needed.

PHYSICAL REQUIREMENTS:
1. Light physical effort. Requires long periods of sitting.
2. Flow of work requires concentrated mental, visual, and auditory attention for sustained periods of time.

3. Requires auditory acuity adequate to converse with patients by telephone.
WORKING CONDITIONS:
1. Typical office working conditions. Absence of disagreeable elements. Probability of injury is small.

About Northwest Community Healthcare

In January 2021, Northwest Community Healthcare (NCH) joined NorthShore University HealthSystem, which is now NorthShore – Edward-Elmhurst Health. The NCH Arlington Heights campus features a 509-bed hospital with a Level II Trauma Center, Level III Neonatal Intensive Care Unit and a dedicated pediatric acute care center. Throughout the northwest suburbs, NCH has 23 doctor’s offices; five immediate care centers; seven physical rehabilitation sites; and 13 lab locations.

NorthShore – Edward-Elmhurst Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. Located in Naperville, Linden Oaks Behavioral Health, provides for the mental health needs of area residents. For more information, visit NorthShore.org, SwedishCovenant.org, NCH.org and EEHealth.org.