Medical Records Coordinator

Mt. Laurel, NJ Corporate Office

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 patients daily.

Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again, through comprehensive treatment.

As a Medical Records Coordinator, you are responsible for the fulfillment of medical records duties in compliance with company policies and processes, including the processing of records requests, adherence to HIPAA and 42 CFR Part 2 regulations and all applicable state, federal and local laws pertaining to the maintenance and release of medical records. The Medical Records Coordinator will participate in the oversight of acquired site transfer and custodianship of all medical records, and for ensuring all medical records stored off site meet all legal, regulatory and Company requirements. The Medical Records Coordinator is required to work with all off site storage vendor arrangements with respect to compliance with Company and contractual requirements pertaining to medical records and patient information. This role shall report to the Director of Utilization Management.

Requirements:

• A minimum of five (5) years of medical records experience preferred
• HIPAA Privacy Certification preferred
• Working knowledge of Microsoft Office (Word, Outlook, and Excel) is required
• Strong skills in navigating records in electronic medical records systems
• In-depth knowledge of medical records handling protocols is required
• Working knowledge of HIPAA regulations, 42 CFR Part 2 and state laws regarding medical records and confidentiality is required
• Must be customer-service oriented and have excellent interpersonal skills
• Ability to effectively collaborate with a variety of individuals by establishing and maintaining constructive relationships
• Must have excellent organizational and time management skills; must ensure that Medical Record Information Requests are responded to promptly and are properly stored or destroyed
• Embrace diversity with the work environment and consistently deals with internal and external customers in a friendly and respectful manner; supports teamwork and cooperation with work partners in daily activities
• COVID –19 Vaccination / approved exemption status

Responsibilities:

• Liaison with external requesting parties (such as payors and attorneys) seeking medical records and/or presenting medical records inquiries to Company;
• Responsible for maintaining new and archived medical records and/or charts;
• Oversee and coordinate the response to third party medical records requests;
• Compile information for payor audits;
• Oversee and reconcile all Medical Records Fee arrangements (in accordance with state law) and develop and maintain a monthly report of the same;
• Maintain storage log and destruction process procedures for outdated records in accordance with Company’s procedures for record retention and destruction;
• Determine the appropriate release of medical records information and prepare correspondence to respond to requests in accordance with Company policies and all applicable federal, state and local laws;
• Ensure medical records department and all processes comply with applicable laws and regulations, including, but not limited to HIPAA, 42 CFR Part 2, and state record retention laws at all times;
• Participate in internal meetings regarding medical records and patient information;
• Participate in the integration efforts of the Medical Records Department with other departments;
• Appear in court in response to subpoenas, court orders and/or administrative orders as it relates to medical records, as required;
• Ensure compliance with medical record maintenance standards;
• Ensure best in class standards for medical records storage, disclosure and destruction are met;
• Ensure medical record information stored in Company’s database is accurate and current at all times;
• Conduct regularly scheduled Medical Records Desk Audits, as required;
• Oversee external medical records storage process;
• Attend Company and department meetings as required;
• Attend internal training classes as directed;
• Complete assigned external training courses and certifications as requested;
• Exhibit conduct in a manner consistent with Company’s mission, vision and values;
• Maintain working knowledge of HIPAA, 42 CFR Part 2, OSHA, Risk Management and Compliance regulations;
• Practice confidentiality and privacy protocols in accordance with Company policies and all applicable laws and regulations.

Benefits:

• 18 days PTO (Paid Time Off)
• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University

Join our team. Join our mission

IND1

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Pinnacle Treatment Centers is an equal employment opportunity employer and makes employment decisions based on merit and other legitimate business considerations. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, traits historically associated with race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), parental leave, national origin, gender, gender identity, gender expression, age, ancestry, physical or mental disability, military and veteran status, marital status, sexual orientation, genetic characteristics or information, political affiliation, non-merit based factors or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.