Job description

Long Island Plastic Surgical Group is seeking customer-service-oriented professionals to join our practice. The Patient Relations Representative should be a dependable, dynamic, and enthusiastic individual who should have flexibility within their schedule.

All candidates must understand that they can be assigned to work out of satellite locations occasionally.

In order to be considered, you must apply through our recruitment portal:

https://www.lipsg.com/about/career-opportunities/

Qualifications:

• Associated Degree Required, Bachelor’s Degree Preferred
• Knowledge of medical terminology preferred
• Excellent communication and interpersonal skills
• Strong computer/technical skills, including knowledge of practice management software (NexTech, a plus) and Microsoft Office applications (Excel, Outlook, PowerPoint, Word)
• Detail-oriented
• Ability to multi-task
• Excellent organization and problem-solving skills
• Excellent customer service skills

Responsibilities for ALL LIPSG Locations:

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO PERFORMING THE FOLLOWING ACTIVITIES:

• Prepare the office for the day.
• Answer telephone calls and make various appointments, courteously and efficiently.
• Further develop and maintain a full understanding of all LIPSG doctor preferences and procedures.
• Monitor all provider schedules and confirm all appointments.
• For all physicians, confirm patients 2 days prior to scheduled appointments.
• Ensure “new patient” on-line registration including patient histories and demographics are done in a timely manner prior to scheduled appointments.
• Verify and update all demographic and insurance information upon scheduling all appointments.
• Develop and maintain knowledge of medical insurance.
• Obtain insurance information on all reconstructive consults prior to their initial visit.
• Maintain and further develop a full working knowledge of injectable products, current promotions and services offered by Deep Blue Med Spa. which include (but are not limited to):

• Garments
• Silicone Sheeting and Scar Therapy
• LIPSG products
• Makeup
• Other skin care products

• Maintain and further develop knowledge of payment process (how to create a bill, how to add/apply a payment, etc.).
• Maintain a clean and organized work station/reception area at all times.
• Maintain a professional appearance and business attire.
• Participate in all departmental meetings, scheduled training sessions and company events to support team building.
• Have a working knowledge of our company website.
• Check and respond to all emails throughout the day on a daily basis.
• Assist the Patient Relations Representative Supervisor with any administrative duties he/she may need help with.
• Adhere to Money Handling and Cash Box Protocols.
• Must be able to open and close all LIPSG locations.
• Comply with HIPAA regulations.

Additional Responsibilities for Satellite Offices:

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO PERFORMING THE FOLLOWING ACTIVITIES:

• Office opening/closing duties & protocols:

• Open and prepare the office for the day.
• Turn on phone system and put on service.
• Close the office at the end of the day, remain in the office until all patients and providers leave.
• Ensure the front desk is clean and organized.
• Walk through office and check all exam rooms, treatment rooms and bathrooms, ensuring the office is empty.
• Handle night deposit.
• Set office alarm.

• Inform patients about upcoming Deep Blue Med Spa events; work at Deep Blue Med Spa events.
• Maintain products in display cabinets and on the front desk, replenish when necessary.
• Complete a weekly inventory on Deep Blue Med Spa products.
• Assist Satellite location Manager with any administrative duties he/she may need help with.
• Run daily financial report for all aesthetic providers for review (Charges by Input Date) and run payment/refund/adjustment by input name to complete the Daily Deposit.
• Further maintain and develop PRR skills and knowledge by working 1 day the Garden City office every other month (6 times per year).
• Perform additional duties as requested by the Satellite Manager, and Lead PRR.

COMPETENCIES:

• Client Focus - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed

Does this sound like you? If so, APPLY TODAY.

WHAT WE CAN OFFER YOU:

• Medical, dental and vision insurance
• 19 Days PTO to start, as well as 8 paid holidays
• 401k Match
• Annual bonuses based on performance evaluation
• Deep Blue Med Spa Employee Benefits Program (50% product discount, complimentary and discounted services, including injectables, etc.)
• Educational Development/Tuition Reimbursement
• Wellness programs (Employee Assistance Program, Discounted gym memberships, discounted wireless phone services, etc.)

ABOUT US:

The Long Island Plastic Surgical Group (LIPSG) is the nation's largest private academic plastic surgery practice serving Long Island and the New York metro area. We offer nine locations throughout Long Island, Manhattan, Brooklyn, and Queens, including state of the art operating rooms in Garden City and Manhattan, which have been fully accredited by the American Association for Accreditation of Ambulatory Surgery Facilities, Inc. (AAAASF).

Established in 1948, LIPSG has treated over half a million patients and developed many of the region's specialty centers including microsurgery, burn surgery, wound care, facial reanimation, peripheral nerve reconstruction, and cleft care.

In addition to offering a full spectrum of plastic surgery to our patients, we are also committed to supporting our community by meeting the need for reconstructive care. We host an annual Breast Cancer Summit to share patient resources with the community and provide an overview of the latest developments in breast cancer care and reconstruction. LIPSG doctors have provided life-altering surgeries including reattaching limbs, complex wound and burn management, and reconstructive cleft lip and palate surgeries, both in our local community and worldwide through their work with humanitarian aid organizations such as ReSurge International.

The surgeons at LIPSG also oversee Deep Blue Med Spa, which is focused on skin rejuvenation and minimally invasive treatments for face and body, provided by specially trained medical aestheticians and physician assistants. We also offer several medical-grade skincare lines including our exclusive line, ProBLUEMD®, which enables our patients to take professional skincare home with them.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Babylon, NY 11702: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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