JOB SUMMARY:

Oversees office daily operations to ensure that the office is running smoothly and as cost effectively as possible. Understands and upholds the practice philosophy of health care and integrates this philosophy into daily functions. Provides information and assistance to internal and external customers, in person and by telephone, in a friendly, helpful manner.

ESSENTIAL FUNCTIONS:

• Ensure that the organizational plan, mission, vision and values are communicated to employees and unite with the company goals, objectives and plan of action; implement and ensure quality measures, compliance, and practice policies are being met
• Collaborate with Business Office and Clinical Lead in the interviewing, and hiring process for new employees
• Manage staffing plan and time off to maintain acceptable coverage levels
• Create employee schedules, by daily hours including weekends, sick, vacation etc.
• Provide a communication channel the business office, providers, clinical lead and other departments, related to the location clinical operations and patient care
• Conduct and/or coordinate new employee orientation training, and oversees continued training of existing staff
• Ensures that staff understands and follows established office policies and procedures; supports and refines procedures in the office, verifying policy changes with leadership
• Productive ongoing communication with the providers to monitor eCW notes, labs, etc.
• Monitors patient appointment schedules, wait times, and process of treating patients in a timely fashion; review eCW for errors and omissions to ensure efficiency and opportunity for improvement
• Demonstrates an attitude of empathy and concern for our patients
• Answers internal and external customer inquiries, directing messages to the appropriate individuals
• Identifies and addresses informal complaints of patients or employees and referring formal issues to Corporate Business Office Management Staff
• Communicates effectively both verbally and written with providers, employees, patients, business office staff, and vendors
• Monitors performance of all staff for direction and correction; oversight and completion of employee evaluations
• Responsible for monitoring/adjusting employee time cards, overtime, approving timecards
• Monitor and counsel employee attendance and/or behavior issues, documenting employee records with written disciplinary action as needed. Prepares documentation for litigations or contested terminations.
• Responsible for reporting to the Corporate Business Office, any technical, mechanical or electrical issues as well as patient area maintenance needs or problems
• Order office and clinical supplies
• Oversee enforcement of collection of co-pays, deductibles and other outstanding patient balances at time of service
• Ensures Cash deposits are made daily, attaching the appropriate documentation
• Audits work performed by office staff, as needed
• Other duties as required

QUALIFICATIONS REQUIRED:

• High School graduate or equivalent required
• 3-5 yrs experience in a management role in a primary care setting
• Must have valid driver's license and able to travel to all locations
• Ability to be flexible with work schedule (could require working evenings, weekends and holidays)
• Excellent communication skills
• Above average problem solving skills
• Computer literate with entry level working knowledge of Microsoft Suites; Outlook, Word
• Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks at one time
• Duties require professional verbal and written communication skills
• Superior problem solving skills; ability to identify service delivery issues and develop timely solutions

BENEFITS:

• Medical, dental, vision
• Childcare assistance
• 401K with company match
• STD, LTD, Life Insurance
• PTO and Paid Holidays