Job description

ETSU Physicians is searching for a Medical Practice Administrator for our Internal Medicine offices located in Johnson City. ETSU Physicians is a multi- specialty practice group located in Northeast Tennessee, and is affiliated with ETSUHealth, Quillen College of Medicine, East Tennessee State University. ETSU Physicians offers excellent benefits including: paid time off, 10.5 paid holidays, health, dental, vision and life insurance benefits, retirement benefits including contribution matching, and, short and long term disability.

JOB SUMMARY: Under supervision of the Departmental Chair and Chief Operating Officer, the Practice Administrator is responsible for directing, supervising, and coordinating staff and clinical processes to provide quality, cost effective care to patients while meeting goals and objectives. The Practice Administrator will coordinate clinical processes, management, and supervision of clinical staff for the maximum utilization of services by performing the following duties personally or through other supervisors within the clinic.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Organize and manage office operations and procedures specifically: the front desk, phone triage, billings and collections, medical records, requisitions for supplies, payroll preparation, and other clerical services.
• Be fiscally responsible for clinic finances, reviewing expenditures, charges, collections, etc.
• Evaluate office productivity, revise department procedures, and devise new methods/forms to improve efficiency of the office.
• Maximize office efficiency of the practice.
• Manage marketing functions for the practice.
• Formulate procedures for systematic retention, protections, retrieval, transfer, and storage of records.
• Prepare reports as needed for management.
• Coordinate activities of the various sections or within the practice.
• Assist with negotiating purchases for supplies, equipment, and supervise shipping and receiving.
• Assist in creating and updating policies and procedures and ensure enforcement of such.
• Serve as liaison between the practice and MEAC Central Administration and other outside entities.
• Oversee participation in and adherence to compliance programs of MEAC.

SUPERVISORY RESPONSIBILITIES:

• Supervises administrative personnel of the clinical site and directly evaluates administrative personnel’s performance.
• Makes recommendations for personnel actions to the departmental chair and clinic coordinator.
• May review and approve evaluations of support staff.
• Carries out supervisory responsibilities in accordance with the organization’s policies and procedures, and state and federal laws and regulations.
• Responsibilities include interviewing, hiring, and training employees. Planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

OTHER SKILLS AND ABILITIES: General knowledge of billing and collections, ICD-10, and CPT coding, medical terminology, and computer software applications. Knowledge of the principles and practices of supervisory and general management abilities of a medical office. Ability to operate computers, keyboards, and printers. Knowledge of modern office practice, procedures, and equipment for multiple office sites. Ability to establish and maintain an effective working relationship with faculty members, staff, patients, and other third parties. Ability to concentrate under high demands and listen effectively. Ability to organize tasks; work as a team member and independently using sound management skills with a variety of professional disciplines. Convey a professional and positive image and attitude.

EDUCATION AND/OR EXPERIENCE: Bachelor’s degree required with at least five years medical practice administration experience; Masters preferred.

Applicants should apply online at https://etsuhealth.org/employment

EOE / AA/M/F/Disability/Vet ETSU Physicians participates in E-verify

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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