Medical Office Manager

We don’t just have a mission statement…we have a mission.

At Serenity Trauma Center our commitment to optimal mental health and steadfast support isn’t just for our clients, it extends to every member of our team.

Serenity Trauma Center realizes the strength of our practice is our exceptional staff. We support our clinicians in building a thriving and profitable caseload upon a culture of values of innovation, professionalism, and healthy work/life balance. We are currently seeking a Medical Office Manager for a full-time position in our Malibu, California location.

Basic Function of the Role: to coordinate operations of the administrative office, to train and lead compliance and Joint Commission service meetings with staff, to oversee client records monitoring, to oversee personnel credentialing and HR duties, responsible for Quality Assurance Officer Duties and coordinate financial systems.

Job Duties and Responsibilities:

Requirements:

• Minimum of two years financial and clinical experience
• Prefer to have experience working in a residential or outpatient treatment center or medical facility
• Prefer clinical experience, legal experience, or operations experience
• Experience using G-Suite, Office 365, etc,
• Demonstrated history of professional growth and development
• Self-motivated and able to build rapport with clients in a mental wellness setting

Beneficial Skills & Experience:

COMPUTER SKILLS: ability to keep up the Drop Box folders with all information and skills in following areas: QuickBooks, Excel, Word, Web skills to make changes to the company web site to keep it current, Mac Gmail/google/google calendar

SCHEDULING: assist with back up support to team scheduler and office manager will know availability of therapists and systems of protocol with cancelation policy and approved with management.

FILING, RECORDS, AND BILLING: maintain all HR files to be current in regard to certifications and medical clearances. Policy updates, monthly DHCS regulation requirements, and stay orderly and current all areas. Ability to work with and be a bookkeeper for weekly billing for clients, process refund amounts to clients after Insurance company made payments, supply billing amounts for each client. Insurance verification and weekly reporting.

JOINT COMMISSION: maintain office for current JCAHO standards according to the Joint Commission Policy & Procedure Binder. Continue monthly follow-ups on the portal for updates to policies. When there are updates, update the policy and add it to the policy binder and email to all staff as an in-service training with signatures of all staff as soon as possible.

EMR: ability and experience with Electronic Medical Record and be able to train staff on the EMR system for client notes and client files and be able to explain to new therapists how to navigate all pertinent functions for their position. Enter client info, upload, and label all client documents to the correct file

Advantages:

• Continuing education workshops and growing organization
• We promote collaboration and communication amongst our collegial team
• Collaboration with some of the brightest minds in Psychiatry in the Refresh Mental Health Network
• Health/Dental/Vision/401k with employer contribution & additional elective insurances
• Paid time off
• Compensation: $65,000 - $75,000

About Serenity Trauma Healing Center

Serenity Trauma Healing Center is an award-winning mental health treatment center located in picturesque Malibu, CA overlooking the Pacific Ocean. At Serenity Trauma Healing Center, we treat dual diagnosis clients with an emphasis on underlying psychological trauma. We work to address not only underlying mental health conditions, but the impacts of trauma, from many different perspectives. We offer an intensive outpatient treatment, a custom day treatment program, and other customized integrative psychological services. We continue to strive to help those who are suffering, due to trauma, to re-establish a sense of safety and connectedness in the world by providing multidisciplinary therapeutic services. Our award-winning facility has also been recognized locally by being honored the Pacific Palisades Award in 2017 and 2018. Finally, Serenity is led by our founder who has been recognized as Woman of the Year, Hero in Recover and with Strathmore’s Who’s Who Worldwide Woman of Distinction Award.

Serenity is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best — providing exemplary care to clients. This partnership allows us to offer additional resources and operational support while maintaining our local identity and leadership.

Serenity Trauma Healing Center is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQQIA+ communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration.