Job description

Meridian Visiting Physicians, LLC

Medical Scribe/Medical Appointment Facilitator (RTC)

This position reports to: TCM Program Director, MVP Director, Executive Director of Programs.

These people report to this position: N/A

Internally, this position teams with: Patient Care Coordinators, Billing Specialists, Administrative Assistants, Intake Coordinators, KPI Director, Schedulers, and MVP Providers

Externally, this position interacts with: MVP patients/caregivers and MVP professional contacts/vendors

Job Purpose

The Regional Transition Champion is responsible for the successful onboarding of new patients within their designated skilled nursing communities and homes, facilitating new patient appointments, and coordinating with other departments to ensure optimal patient outcomes by meeting set standards of care for each unique patient.

Overview

General Duties

· Contacting and onboarding identified potential new patients within their assigned communities and in patient homes

· Effectively explaining program parameters and services to patients and caregivers

· Facilitating new patient telemedicine appointments with the provider

· Scheduling and facilitating follow up visits in the patient’s home

· Generating appropriate documentation in EMR system for Program APP signature and approval

· Meeting the set standards of care for patients within the program

· Obtaining patient vitals and performing medication reconciliation

Tasks and Responsibilities

· Onboarding patients to Meridian Visiting Physicians by obtaining necessary paperwork and consents

· Keeping accurate records and patient information within EMR

· Entering data for new patient information both accurately and completely to all appropriate systems

· Facilitating the initial patient’s appointment via telemedicine while patient is inpatient in community

o Review expectations of Transitional Care Management Program

o Complete New Patient Paperwork and obtain Advanced Directives

o Reviewing and inputting current medications across EMR systems

o Identify other healthcare collaborators (PCP’s, Home Health, Specialists, caregivers)

o Facilitate telemedicine component with Program APP

o Schedule follow up face-to-face visit with Program APP within 7 days of Anticipated Date of Discharge from facility

o Contact patient to confirm visit date/time post-discharge

· Facilitating follow up visits in home via telemedicine

o Reiterate expectations of Transitional Care Management Program

o Identify other healthcare collaborators (PCP’s, Home Health, Specialists, caregivers)

o Facilitate telemedicine component with Program APP

o Ensure each patient meets set standards of care throughout program participation

· Remaining HIPAA compliant

Pay, Benefits and Expectations

· The position is full-time at a base hourly rate of $17.00/hour with the expectation that the applicant is available Monday-Friday from approximately 8:00am– 6:00pm

· Full-time benefits include:

o 6-paid holidays throughout the calendar year;

o 2 weeks’ PTO for the first 3 years of employment;

o Mileage reimbursement at $0.45/mile;

o Company-issued technology required for the role.

Physical Demands

· The RTC will travel throughout the workday and will likely be on his/her feet for the majority of the day.

· Expected travel is approximately 80%-90%

Qualifications

Education

· High school diploma required, some college preferred

· Medical certification required: Medical Assistant, EMT, LPN.

Experience

· Combination of Administrative and Customer Service experience, with medical experience required

· General medical vocabulary including common medications, terminology and conditions preferred

Knowledge, Skills and Characteristics

· Ability to take vitals and perform general medical assistant duties required

· Must be well-organized, open-minded, and flexible

· He/she must be able to communicate well with others, work individually and as a team, and lead others by example and direction

· Excellent written and oral skills are necessary and applicant must have professional phone and in-person etiquette

· Strong computer skills and EHR experience required

· Ability to multi-task and remain organized and positive throughout is a requirement

· Applicant must be customer-service focused and have a strong attention to detail and positive, upbeat personality

· General knowledge and comfort with medical terminology and medications is preferred

· Comfort and experience with Microsoft Office and Adobe

· Applicant must be dependable and accountable for actions and responsibilities

· Ability to work independently and from home

· Comfort and competency to be metric and productivity driven is a must

· Employee must have reliable transportation and a valid driver’s license

Disclaimer

The above description provides the general details considered necessary to depict the principle functions of the position, and shall be constructed as a detailed description of all the work required that may be inherent in the job. This position’s direct supervisor reserves the right to alter/add to/subtract from the above duties, tasks, and responsibilities based on necessity at any time with adequate notice to the employee.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Work Location: On the road

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