Job description
What you will be doing:
What you will need:
- Supervise Member Services, Valet & Employee Shuttle personnel.
- Manage the creation of all club marketing for all departments in keeping with the Club brand.
- Support administrative functions for the Member Services department.
- Assist managers & General manager with special services & marketing efforts.
- Answer all phone calls & emails promptly.
- Communicate with all departments on daily club reservations.
- Greet membership, guests, vendors & staff while offering support & suggestions.
- Exceed member & guest expectations by providing the “WOW” factor.
- Coordinate reservations and activities upon request.
- Assist in the booking procedure of transportations, babysitting, dog sitting, etc.
- Execute member requests, which include, grocery shopping, dry cleaning, floral delivery, pet services, etc.
- Assist in the creation of all club marketing for all departments.
- Provide club communication through email blasts.
- Update club marketing, which includes, website, app, flyer boards & social media.
- Help facilitate the new member process.
- Maintain member profiles & databases with current photos and information.
- Take event & member photos, edit & keep organized.
- Assist in the creation of event Shutterfly books & event recaps.
- Assist in the planning & execution of events.
- Assist in taking room & lodging requests, check-in & check-out procedures.
- This position is a high-profile service and hospitality position. It is extremely important to possess a positive attitude, a cheery disposition, and a willingness to help others. These characteristics combined with a proactive approach to each task are the key elements to creating success.
- Individual must be comfortable with communicating with members, guests and staff through phone calls, emails, etc.
- Provide a detailed look at all Club marketing in keeping with the Club brand. You must control the brand club-wide through all departments.
- Individual must be organized, and schedule driven.
What you will need:
- Bachelor's Degree or higher preferred.
- Minimum 3 years of hospitality/private club/marketing experience required.
- High School Diploma or equivalent required.
- Microsoft Outlook, Excel, Publisher & Word experience
- Experience with online programs such as Adobe, Canva, MailChimp, Shutterfly & PicMonkey are preferred.
- Must be comfortable with communicating with members, guests and staff through phone calls, emails, etc.
- Must be confident in all details of all events in all departments.
- Must be organized and schedule driven.
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