UNIVERSITY COLLEGE (IN-UCOL-IUINA)

This position will be responsible for leading and managing the Center for Transfer and Adult Students including setting vision and operational goals, as well as overseeing its staff to ensure the provision of quality service, communication, and support to all transfer students and adult degree completers.

Department-Specific Responsibilities

• Oversees programs to support transfer and adult students including articulation agreements, academic advising, coaching, orientation, and peer mentoring.
• Works closely with IUPUI faculty and staff as well as those at Ivy Tech Community College to maximize the enrollment and success of transfer and adult students. Serve as Director of the IUPUI/Ivy Tech Passport Program.
• Oversees operations of the Center for Transfer and Adult Students.
• Develops and implements a strategic plan that supports IUPUI goals for transfer and adult enrollment and retention.
• Manages office budget.
• Develops and implements programs and services that ensure that transfer and adult students have a successful beginning at IUPUI, from point of inquiry through course enrollment and beyond.
• Maintains a high-level knowledge of transfer policies, processes, and programs as well as policies and processes for reengagement of previously enrolled students, IUPUI admissions policies, academic policies and requirements, and student service policies and procedures.
• Improves the effectiveness of retention efforts by ensuring that students receive individual advising, coaching, and mentoring.
• Supervises Center staff, ensuring they are able to consistently provide information, answer questions and troubleshoot issues directly related to the needs and concerns of transfer and adult students.
• Follows up on the resolution of student issues/concerns.
• Engages staff in ongoing professional development related to transfer and adult student needs.
• Serves as Director of IUPUI/Ivy Tech Passport Program.
• Maintains positive relationship with faculty, staff and administrators at Ivy Tech.
• Maintains annual MOU regarding shared resources and services.
• Ensures Ivy Tech students are receiving high-quality information and services that facilitate successful transfer to IUPUI.
• Works collaboratively with Office of Admissions and degree-granting schools to prioritize enrollment and success of transfer and adult students.
• Utilizes data to facilitate campus innovation and change to benefit transfer and adult students.
• Serves as vocal advocate for transfer and adult students.
• Monitors weekly progress toward strategic goals regarding student touchpoints.
• Oversees summative assessment and evaluation of programs and services for transfer and adult students.
• Provide reports to the campus, as appropriate.
• Maintains, updates, and facilitates articulation agreements.
• Works with faculty and departments to update existing articulation agreements on a regular basis. Ensures articulation information is updated on websites and other student-facing resources.
• Coordinates with the University Transfer Office.

General Responsibilities

• Provides highest level of operational leadership and coordination of assigned staff members to define student services methodologies and standards; provides direction and guidance on high priority student services projects/initiatives.
• Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multiphase student services initiatives.
• Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.
• Manages high level assignments and allocation of student services resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams; may coordinate large-scale student services projects with wide audiences in support of academic, wellness, inclusion, and safety initiatives.
• Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.
• Researches and stays up-to-date on new industry student services standards, technologies, policies, and procedures; responsible for the implementation of new protocols/procedures to address business needs.
• Works collaboratively with other student services leaders across departments in recommending standards, best practices, and related policies/procedures.
• Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to student services.

EDUCATION

Required

• Bachelor's degree in law, public health, public affairs, counseling, social work, or related field

Preferred

• Master's degree in higher education student affairs or related field

WORK EXPERIENCE

Required

• 4 years in student services, higher education student affairs, or related field
• 1 year of management experience in relevant field

Combinations of related education and experience may be considered

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Excellent organizational skills
• Excellent collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Demonstrates excellent judgment and decision making skills
• Effective conflict management skills
• Builds and manages effective teams
• Ability to influence internal and/or external constituents
• Demonstrated ability to maintain confidential information
• Demonstrated customer service skills
• Possesses flexibility to work in a fast paced, dynamic environment
• Commitment to working with people from diverse backgrounds and commitment to cultural competency
• Ability to build strong partnerships with students and other university departments

Preferred

• Knowledgeable about enrollment and success data

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Sr. Operational

FLSA: Exempt

Job Function: Student Services

Job Family: Student Services Generalist

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Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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