The Twin Cities Metropolitan area is a vibrant and growing seven-county region boasting ample green space and recreational activities, bustling performing arts and music venues, diverse dining options, professional sports teams, and is home to entertainment destinations such as Mall of America, Paisley Park, Valleyfair and more. The Twin Cities lies on the Mississippi River, bisecting the cities of Minneapolis and St. Paul offering two distinct downtown central business districts for the region. The region is also home to several large Fortune 500 companies such as Target, General Mills, 3M, United Health Group, Best Buy, U.S. Bank Xcel Energy, Ecolab and more. The area also offers ample higher education offerings such as University of Minnesota, Macalester College, Hamline University, Augsburg University, University of St. Thomas, St. Catherine University, Minneapolis College of Art and Design, and a variety of technical colleges throughout the region.

Minnesota Valley Transit Authority (MVTA) is the second largest transportation agency in Minnesota, and serves seven cities throughout the south metropolitan area, spanning Dakota and Scott counties. MVTA operates 25 routes, including local service, express peak-oriented service, reverse commute service, suburb-to-suburb service, as well as first-last mile microtransit service, MVTA Connect, and special service offerings. MVTA is situated primarily in Burnsville, a vibrant suburb that boasts an award-winning downtown district, “Heart of the City.” Key MVTA administrative and operating facilities include the Burnsville Transit Station, Burnsville Bus Garage, and Eagan Bus Garage. MVTA also owns and operates several transit stations and park-and-ride facilities throughout their service area. More information can be found at www.mvta.com.

POSITION SUMMARY

Under general supervision of the Director of Transportation, this position is responsible for managing the day-to-day operation, compliance, and continuous improvement of transit services and rolling stock, including contractor oversight, administration of various transit software applications, and performance reporting.

JOB DUTIES OR ESSENTIAL FUNCTIONS

The essential functions of the position include, but are not limited to the following:

• Manages service performance and compliance and makes corrections as needed to ensure safe and efficient delivery of transit services.
• Leads transportation activities to ensure proper operation of services and assets. Maintains and augments department standards and works to find efficiencies.
• Directs provider performance to ensure adherence to the terms and conditions set forth in the contract. Monitors staffing assignments and reviews hiring and training practices to confirm compliance. Administers performance standards program.
• Administers quality control, compliance, and continuous improvement policies and activities across all service modes and equipment types, ensuring adherence to federal and local laws, regulations, and procedures.
• Makes recommendations surrounding improving processes, efficiency, and practices. Simulates and tests process improvements. Directs and communicates changes; may provide training to impacted business units.
• Collects, analyzes, documents, and prepares reports on performance measures to evaluate how effectively MVTA is meeting strategic goals, business plan objectives and/or mitigating risks. Assists with agency reporting requirements and preparing information for use in budgeting and administrative activities.
• Assists in the development, implementation and oversight of departmental policies, procedures and policy instructions, regulations, goals, long-range strategies, and outreach initiatives.
• Serves as liaison between divisions within or outside of the department to ensure expeditious resolution to issues and provide necessary resources to appropriate customers.
• Implements and executes strategies, processes, and best practices which effectively address agency-wide business goals.
• Develops, coordinates, and monitors the implementation and effectiveness of viable strategic plans pertaining to assigned projects or programs. Develops in-depth familiarity with functional/business scope and project objectives.
• Compiles and displays peer transit authority data to compare performance in accordance with confidentiality requirements.
• Collaborates across multiple teams and divisions to closely monitor progress on active strategic initiatives; continuously communicates and ensures achievement of intended results, as well as monitors the continued utility of established continuous improvement measures and targets.
• Acts as system administrator for a variety of transit software applications.
• Serves as an Authorized Representative for transportation-related contracts; duties include contract administration, review of invoices, and understanding/drafting of contract scope of work/specifications.
• Builds and maintains strong relationships with local officials, partner agencies, and the public.
• Directs professional development activities, performance review processes, and other administrative activities. Communicates with staff on a continual basis; coaches and mentors employees; meets regularly with internal staff to review various projects and programs.
• Performs other duties as assigned or apparent.

This position may encounter not public data in the course of these duties. Any access to not public data should be strictly limited to accessing the data that are necessary to perform the duties. While data are being accessed, this position should take reasonable measures to ensure the not public data are not accessed by individuals without a work reason. Once the work reason to access the data is reasonably finished, this position must properly store the not public data.

MINIMUM QUALIFICATIONS

To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the formal education, experience, training required, and skills/abilities.

Education

• Bachelor’s degree in business management, business administration, data analytics, statistics, or related field

Experience

• Three (3) years of experience in project management and process engineering, utilizing project management principles, techniques, process improvement, and effective change management processes for projects and professional staff and team members
• Two (2) years of managerial experience
• Advance experience with modern office procedures, methods, and equipment including computer applications, spreadsheets, and statistical databases; personal computer software programs affecting assigned work, transit-related software applications, and compiling and preparing spreadsheets and reports

Trainings, Certificates, and Licenses

• Working knowledge of basic computer software applications (Word, Excel, Outlook,) and transit-related software applications

Skills and Abilities

• Familiarity with financial practices, including business finance, budgeting, and recordkeeping
• Demonstrated modern management practices
• Strong verbal and written communication skills
• Ability to interpret and apply mathematics and statistical methods
• Demonstrated ability to effectively present information and respond to questions from various stakeholders
• Ability to be organized and efficient, effectively prioritizing tasks
• Ability to work independently as well as collaboratively

DESIRED QUALIFICATIONS

The requirements listed below are representative of the formal education, experience, and training preferred to exceptionally perform all the functions of this position.

Education

• See minimum qualifications

Experience

• Experience in transit operations, transportation, large vehicle fleet maintenance, aviation, logistics, managerial/supervision or related field
• Fleet maintenance software background
• Fuel System software background
• CAD/AVL software background

Certificates, and Licenses

• PMP certification
• Possess knowledge of Federal Transit Administration (FTA), American with Disabilities Act (ADA), and Department of Transportation (DOT) standards
• Possess knowledge of FTA reasonable suspicion
• Possess a Minnesota Class B Commercial Driver’s License (CDL) or ability to obtain one
• Possess training in Transit Emergency Preparedness
• Possess training in Homeland Security Emergency Preparedness

COMPLEXITY

While performing the normal duties of this job, processes, procedures, or software may vary from one assignment to the next. Assignments are still related in function and objective. The overall complexity of this position is advanced. While performing the normal duties of this job, work requires many different processes and methods applied to an established professional or technical field.

RESPONSIBILITY

Supervision Needed

This position either (a) carries out work with minimal supervision (i.e., the supervisor sets only goals, priorities, and deadlines; and the employee uses guidelines that cover most situations), or (b) follows the supervisor's directions on methods and desired results but modifies methods to resolve unforeseen situations and problems.

Supervision Given

Coordination of work in multiple but related functions through subordinate supervisors.

Impact

While performing the normal duties of this job, this position’s work affects a wide range of professional projects or administrative activities of the organization, influences internal and external operations, or impacts many people.

REQUIRED PHYSICAL ABILITIES AND WORK CONDITIONS

The physical demands and work conditions described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hazards

While performing the duties of this job, the position hazards are considered nonstrenuous.

Surroundings

While performing the duties of this job, this position will experience exposure to moderate risk.

The above statements are intended to describe the general nature and level of work being performed by individuals employed in this job. They are not intended to be an exhaustive list of all duties and qualifications required of personnel in this job. The employer may and reserves its right to change the job description and establish, modify, or eliminate job duties and responsibilities and jobs at its discretion with or without notice.