About Springtide Child Development:

Springtide is reinventing the way we work with kids with autism. With one in 44 children diagnosed with autism today, there is a severe gap in both the quality and quantity of available treatment options, resulting in many kids experiencing long delays in trying to access appropriate care. Springtide is solving this by building best-in-class, technology-enabled and evidence-based practices that help our children reach their greatest potential and elevate the standard of care. We offer both in-person intensive therapy and virtual support, for children and their families. Our multidisciplinary centers create delightful experiences for our families, while enhancing care coordination across multiple specialties and improving client outcomes. We are a team deeply committed to creating a purpose-filled, joyful and rewarding career for our team members.

We are backed by leading healthcare investors including Deerfield, Optum Ventures and Redesign Health.

Our Values

• Be All In - Be present, participate and commit
• Assume It's Possible - Start from a place of yes, question boundaries
• Pursue Quality - Pursue quality outcomes through data-driven progress
• Bring Joy - Bring energy, joy and enthusiasm, celebrate wins

About the Role

Springtide is seeking a Launch Operations leader who will be responsible for the successful launch of Springtide's new centers, services and products as we expand. The Manager, Launch Operations will report to the VP of Product Strategy and will own implementation of new center launches from market selection to doors open. This person will also own the launch of many of our new service models, new products and new operational processes across our existing clinic portfolio. This role is 50% expansion strategy and 50% growth operations and the ideal candidate will be able to flex across strategic planning and operational implementation.

On-going responsibilities will include:

• New Site Launches

• Conduct research on expansion markets to understand regulatory and legal requirements for entry, competitive landscape, and potential partners.
• Partner with a cross-functional team on new site selection and build out.
• Execute and continue to refine the Expansion Playbook and project management of the end to end new site launch process, from site selection through center launch. Ensure we meet our launch targets and engage the right stakeholders through the process.
• Support hiring and onboarding of the team that will staff each new Springtide center, including Clinic Operations Managers and Clinicians, in partnership with Operations Team and Recruiting.
• Partner with the Marketing team to implement pre-launch marketing campaigns, including engaging clinicians and local partners and building awareness of Springtide.
• Work on-site with the incoming Operations team to ensure launch readiness, including managing FF&E procurement, coordinating deliveries, clinic setup, and move-in.
• Manage and grow the Launch Operations Team to support future growth.

• New Product Launches

• Identify operational bottlenecks and build scalable solutions that grow our business
• Design, Vet and implement new approaches to our service, product and operation that drive improvement in our core KPIs as a business
• Leverage a wealth of data to analyze complex problems & drive decision making

Skills and Criteria for success:

• Independent operator who can define a strategy and implement a plan in the face of ambiguity
• Able to tie together high level strategy with on the ground implementation; you understand how the details contribute to the big picture
• Highly organized project manager with a track record of success implementing new operational strategies and initiatives
• Experience working in a fast paced, dynamic environment; management consulting and/or venture-backed startup experience strongly preferred
• Experience managing a team
• Strong quantitative, analytical and problem solving skills
• Excellent communication and organization skills
• Exceptional interpersonal skills and ability to work in a cross-functional team environment
• Experience in healthcare, construction and real estate is a plus, but not necessary

Required:

• Able to travel 25-50% and be onsite for launches of new clinics, products and services
• Remote role for candidates based in the Northeast, USA

Compensation and benefits:

• Annual salary of $90,000- $120,000 (based on candidate experience)
• Medical, dental and vision insurance, and paid-time-off
• Opportunities for career advancement in fast-growing company

EEO & Employment Eligibility

Springtide is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Springtide also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.