Manager, Client Services

Full Time
Miami, FL
Posted
Job description
Company Description


Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.


Job Description


We have a unique opportunity that calls for an ambitious, highly analytical professional who will provide fact-based insights and sound recommendations required for the successful development and delivery of Client Services. As part of the Client Services Revenue team, you will have access and exposure to global Client Services senior leadership as well as our partners in Sales, Product and Finance. You will contribute as well as lead a variety of analysis, preparation, and presentation of insights that support the operations of the business, identify operational infrastructure and efficiency opportunities with a keen focus on commercializing services for our clients. The successful candidate will apply a diverse skillset and deliver on the following responsibilities:

  • Develop insights that help prioritize and accelerate Visa's growth and strengthen stakeholder engagement by leading priority research initiatives
  • Lead engagements on new client service offerings and with analysis on the value the new services drive for Visa’s clients
  • Perform quantitative and qualitative analysis to develop practical and actionable solutions to address emerging customer needs, to identify issues, gaps, trends and growth opportunities for Visa aimed at delivering profitable and sustainable results
  • Work on the strategy and implementation aspects of several key ideas that generate revenue for Visa
  • Provide fact-based understanding of competitive landscape and market opportunities across the globe
  • Inform integrated market plans and reporting in support of corporate revenue growth targets for the organization
  • Develop an effective tracking mechanism that monitors operational performance, KPIs, and progress towards targets and strategic objectives
  • Mentor junior team members on projects as well as help train core business development skill sets, including presentation preparation, financial modeling, and partner communications
  • Collaborate with product, sales and other matrixed functions to facilitate the sharing of important and relevant business and client information that results in aligned decision making and superior execution to achieve business objectives.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.


Qualifications


Basic Qualifications:

  • 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA,JD, MD) or 0 years of work experience with a PhD


Preferred Qualifications:

  • 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
  • 4-6 years’ experience working in business strategy and/or financial analysis, in addition to insight delivery with a proven record of creating business value from data.
  • Experience in management consulting, business operations, or product development a plus.
  • Extraordinary analytical and problem solving skills with demonstrated intellectual & analytical rigor
  • Demonstrated ability to communicate complex issues in a clear, concise and impactful way – turning research & hard numbers into compelling stories and useful strategic insights to a variety of stakeholders
  • Strong attention to detail and achieving results, with an emphasis on how work is being accomplished.
  • Effective modeling and presentation skills required
  • Strong interpersonal skills to build credibility as a peer and thought-partner
  • with partners
  • Self-motivated, results oriented individual with the ability to roll up their sleeves and handle numerous projects concurrently
  • A team player and collaborator, able to work well with a diverse group of individuals in a matrixed environment, ranging from junior to executive level
  • Advanced level of Excel, Word, Outlook and PowerPoint required.

Additional Information


Work Hours:
Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 111,200.00 to 144,500.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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