Job description

1. Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism.

2. Demonstrates positive Team spirit aiding other Team members as necessary to achieve required standards of productivity and guest care.

3. Makes decisions in the best interest of the property and in compliance with all applicable policies and procedures.

4. Plans, organizes, and keeps an accurate record of preventive maintenance activities related to rooms, common areas, and equipment.

5. Carries out basic preventive maintenance of rooms/common areas to maintain safety, working order, and overall appearance.

6. Carries out basic preventive maintenance of equipment to maintain efficiency and prolonged equipment life.

7. Rotates, replaces, or reprograms locks as appropriate. 8. Reduces utilities through efficient running of equipment and timers.

9. Prioritizes and carries out maintenance tasks as requested by guests, management, and other departments.

10. Replaces burned out bulbs exterior and interior to the building in accordance to brand and safety standards.

11. Carries out cleaning duties as assigned.

12. Cleans, tests, and maintains pool and spa with maintenance of accurate and current logs.

13. Keeps walks and entrances clear of snow and ice when applicable.

14. Keeps common areas and grounds free of trash and empties internal/external trash receptacles.

15. Maintains grass, beds, and grounds when applicable.

16. Maintains fences, walks, gates and walls and makes repairs when needed. Paints and maintains outbuildings when applicable.

17. Cleans out drainage ditches and culverts.

18. Provides General Manager with written or verbal reports on all short term and long term maintenance projects (frequency of reports to be determined by General Manager).

19. Maximize cost effectiveness in repairs and advises General Manager when outside help is needed. May be directed to contact vendors for bidding purposes.

20. Informs General Manager when items need to be purchased through accurate monthly inventories of maintenance supplies.

21. Follows key control and security procedures.

22. Control costs by properly using departmental supplies, water, and electricity.

23. Understands and uses applicable brand standards and Hawkeye Hotels Employee Handbook standards.

24. Knows the hours of operation of the property’s facilities and is aware/promotes these facilities and amenities.

25. Ensures safe use of chemicals and equipment in accordance with the MSDS (Material Safety Data Sheets) and manufacturer’s instructions.

26. Knows how to use and is able to assist in the equipment for the disabled.

27. Knows all emergency procedures.

28. Turns in all Lost & Found items, tags, and stores them as directed by management.

29. Practices safe work habits and uses protective equipment when necessary.

30. Handles all guest complaints to customers’ satisfaction and relays information to supervisor.

31. Reports items/areas needing maintenance assistance.

32. Immediately reports suspicious or unlawful activities to immediate supervisor and/or Police.

33. Attends and participates in staff meetings, safety meetings, training classes, etc.

34. Abides by all policies and guidelines of Hawkeye Hotels and the brand.

35. Promotes the brand and other Hawkeye Hotels locations at all times.

36. Keeps all company business confidential – either while on or off property.

37. Performs other tasks as assigned or authorized by the direct supervisor or General Manager.

38. Ensures accurate and timely completion of reports as applicable to the position.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Carol Stream, IL 60188: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Maintenance: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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