Job description

Job Title: Maintenance Porter

Department: Maintenance

Reports To: Maintenance Supervisor

FLSA Status: Non-Exempt

ABOUT NEMA SAN FRANCISCO:

Brought to you by Crescent Heights®, NEMA is a lifestyle apartment brand inspired by each city it calls home. Thoughtful design; extensive amenity collections; and personalized, tech-powered service are at the core of the NEMA ethos.

Disrupting the conventional apartment industry and setting new excellence standards, NEMA began in San Francisco in 2013 with a game-changing residential tower in the city’s dynamic Mid-Market neighborhood. Becoming the city’s original luxury lifestyle pioneer, NEMA San Francisco has been recognized with multiple awards for its resort-style indoor/outdoor amenity collection and elevated approach to service.

Today, NEMA is growing into a national residential rental brand with residences in Chicago and Boston, coming soon to Miami, Los Angeles, and Seattle as well.

ABOUT CRESCENT HEIGHTS:

Established in 1989, Crescent Heights is the nation’s leading urban real estate firm, specializing in the development, ownership, and operation of architecturally distinctive mixed-use high-rises in major cities across the United States. Enjoying over three decades of experience, Crescent Heights manages all aspects of its properties internally and has received numerous excellence awards throughout the years. Our diverse portfolio spans across multiple geographic markets, with world-class new development projects coming soon in Miami, San Francisco, Chicago, Los Angeles, and Seattle.

OUR CULTURE:

We are proud of the level of service that we deliver and believe that individual impact is most valuable in creating an exceptional customer experience. Our team members are empowered to take full ownership of every task, always displaying a “can do” attitude and adopting a predictive and proactive approach to ongoing improvement and innovation. We offer an opportunity to work independently while being a part of the bigger team. At Crescent Heights, high product design is paramount, and our service standards are intended to complement that. We value personal and professional growth, and nearly every one of our regional managers and department heads has been promoted from within. We cherish our ability to operate nationally and execute at a high level while maintaining a family-like culture where lasting relationships are built on mutual respect and a shared sense of accomplishment.

JOB DESCRIPTION:

Performing maintenance and repair of the building and grounds at a luxury residential property, the Maintenance Porter assures functionality and cleanliness of the building according to the highest standards of quality and service.

RESPONSIBILITIES:

· Assists with maintenance of the property such as trash removal, cleaning, and fixing exterior damages.

· Overall house maintenance duties (batteries, light bulbs, window cleaning etc.).

· Oversees general maintenance task, repairs, improvement, and renovations.

· Responsible for the day-to-day maintenance and appearance of the buildings and grounds.

· Prepares vacant rental units for occupancy.

· Visually inspects buildings and grounds in the course of daily work and reports anything in need of repair or replacement as well as unusual or extraordinary circumstances regarding the property or residents to Management.

· Ensures the appearance of the building and surrounding areas are kept at the high standard our management and residents expect.

· Responds to employee and resident requests in a courteous and timely manner.

· Maintains inventory of supplies and equipment owned by the property and/or the management company.

· Keeps work area clean and equipment in good working order.

· Obtains thorough knowledge of community policies.

· Performs duties according to Occupations Safety & the Health Act (OSHA) standards and company safety policies at all times.

· Seeks opportunities to increase skills and expand the knowledge base.

· Wears the required uniform and maintains a professional appearance at all times.

· Performs all other job-related duties and assignments as required.

SUPERVISORY RESPONSIBILITIES:

None.

QUALIFICATIONS:

· Hospitality-focused approach to service.

· Excellent customer service, problem-solving, and multi-tasking skills.

· Familiarity with common cleaning tools and proficiency in unskilled and semi-skilled maintenance tasks.

· Ability to read and interpret documents such as work orders, safety rules, operating and maintenance instructions and procedure manuals.

· Thorough attention to detail.

· Must be available to work on an on-call basis.

· Flexibility in scheduling to work various shifts; weekends and holidays when needed.

EDUCATION and/or EXPERIENCE:

· High school diploma or GED required.

· Minimum of four (4) years of related experience and/or training.

CERTIFICATES and LICENSES:

Certified Apartment Maintenance Technician (CAMT) certification preferred.

LANGUAGE SKILLS:

Ability to read, write and comprehend simple instructions, correspondence, memos, and reports. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems solving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS:

· Competitive compensation with additional discretionary bonus awards

· Growth and relocation opportunities across a multi-city residential portfolio

· Generous match on 401(k) plan

· Health insurance with fully paid premium

· Dental insurance

· Vision insurance

· Supplemental insurance programs

· Employee assistance program

· Employee discounts

· Short term disability

· Long term disability

· AD&D insurance

· Life insurance

· Paid time off after first six months

· Commuter benefits in states where applicable

· Anniversary recognition awards

· Field recognition awards

· Professional development assistance

· Referral program

· Tuition reimbursement

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

Crescent Heights® is an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees.

Relocation Provided: No

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Work Location: In person

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