Job description

We are currently looking for a great candidate to fill the role of Customer Service Representative.

Work Schedule:
Sunday - 10:00am - 4:00pm
Monday - 8:00am - 5:00pm
Tuesday - 8:00am - 2:30pm
Wednesday - OFF
Thursday - OFF
Friday - 8:00am - 2:30pm
Saturday - 8:00am - 2:30pm

• 30 hours/week
• Location: Coachella Valley Storage, Indio, CA
• Submit resume for consideration

POSITION SUMMARY: The qualified candidate will be energetic, proactive, with a keen attention to detail and a passion for helping people. You will listen to the customers current situation and needs for storage. You will become an expert in self-storage by processing move-ins, managing the leasing process, take ownership of the day-to-day tasks and manage customer complaints.

DUTIES AND RESPONSIBILITIES:

• Conducting property tours for prospective tenants and helping them determine the appropriate size storage unit to fit their needs.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Responds effectively to customers requesting to close their accounts, determining the reason and offering possible alternatives.
• Keep records of customer interactions, process customer accounts and file documents
• Provide timely resolution of customer complaints, concerns, and inquiries.
• Prepare daily deposits and letters
• Prepare and submit reports and correspondence as needed.
• Generate rental leads in person and over the phone and following up with reservations and inquiries
• Conduct daily walk throughs and lock checks of property.
• Ensure units are clean, in good working condition, and ready for new tenants.
• Maintain physical condition and appearance of property grounds and outside perimeter.
• General office duties (filing, checking/responding to e-mails, generating reports, etc.)
• Performs other related duties as assigned by management.

SKILLS:

• Proven customer support experience or experience as a client service representative
• Ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Basic computer skills

OTHER REQUIREMENTS:

• Must be able to work Saturdays and Sundays
• Valid driver’s license and insurance with access to reliable transportation
• Must be willing to submit a background check

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand, walk, sit, climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Occasionally required to lift/push/carry items up to 50 pounds
• Frequent exposure to outside weather conditions

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Application Question(s):

• Are you willing to work weekends?

Experience:

• Customer Service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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