Maintenance Intake Specialist (Virtual) South
Full Time
Stockbridge, GA 30281
Posted
Job description
Job Description: Maintenance Intake Coordinator
Who We Are
Sylvan Road is a technology-enabled, data centric, and vertically integrated investment management firm focused on single-family real estate. As a pioneer of the emerging institutional asset class of single-family rental housing, Sylvan Road has developed a sophisticated business model over the last decade. We have several distinct business operations in investment management, brokerage, construction, property management, field services and software development, each of which operates in concert with each other to deliver on investor returns and resident satisfaction. Operating primarily as a virtual employer, our success comes from the high value we place on our people, process, and technology.
Why Work For Us
Sylvan Road is experiencing tremendous growth and so we are in the midst of an exciting transformation to better support a high-growth, dynamic business. This opportunity will enable you to make a significant and notable impact within our organization and to contribute to our development. We come to work every day excited by the growth of our industry and our company, as we play a role in spurring its expansion and success. We are looking for like-minded people who are passionate about driving innovation in order to make a meaningful difference for our employees, residents, and investors.
Role Objectives & Responsibilities
The Maintenance Intake Coordinator is an office-based administrative role to support the field operations of a residential single-family real estate investment trust operating in several markets throughout the US. This position is responsible for managing incoming service requests from the residents living in the company's rental homes. They will work with the residents to understand the nature of the issue. They will guide them through several troubleshooting procedures to resolve the issue prior to dispatch and, if necessary; assign the work to the appropriate resource to satisfy the repairs needed.
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Speak with residents to evaluate maintenance requests and guide them through self-resolution processes
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Triage incoming work orders and identify repair details that will speed up assignment to correct repair resources
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Assign internal maintenance resources to address repair needs
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Maintain records and monitor workflow status daily
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Proactively communicate with resident and field staff for the assignment of work
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Other duties as assigned
Requirement Knowledge & Experience
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High school diploma / GED or equivalent
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Prior residential/multifamily maintenance experience preferred
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Prior customer service experience
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Problem-solving experience is a plus
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Proven ability to multi-task
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Knowledge of Propertyware preferred
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Strong technology skills using MS Office tools and client work order management software
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Excellent written and verbal communication abilities in a team environment
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Strong attention to detail
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Strong typing and computer skills
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Ability to work and communicate with people in varying disciplines with different backgrounds
Required Skills
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Ability to thrive in a fast paced, high growth start up mentality environment
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Must be flexible and adaptable with the ability to pivot as needed
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Must possess a high EQ and the ability to work with multiple business lines, personalities and stakeholders while remaining professional and respectful
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Must have excellent communication skills, both verbal and written
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Must be highly organized, proactive, and detail-oriented
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Must possess strong time management skills, ability to prioritize and work with a sense of urgency at all times
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Ability to meet tight deadlines and thrive under pressure; commitment to results
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Ability to work with a high level of autonomy, in a virtual setting with the ability to consistently meet hiring goals and requirements
What We Offer
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PTO (paid time off) and 11 company-paid holidays
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Comprehensive Benefit Package: Medical, Dental, Vision, etc...
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401K with company match
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Remote working environment
Organizational Relationships
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Reports to: Director of Field Services
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Direct Reports: N/A
Sylvan Road and its affiliates is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal or State Law.
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