Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Exempt
Line of Business:

See what life is like at Kroger Technology

at https://www.kroger.com/livekt

Additional Technology Information: The open position is for LRD Operations Analyst 2 at the Louisville Repair Depot. The person selected must be able to work onsite in the Louisville Repair Depot as scheduled. Must be able to work independently and be comfortable communicating effectively with customers, vendors and support personnel. This position will process customer orders, billing and reporting for the daily operations of the LRD. Must be organized and detail oriented and have excellent communication and customer service skills. The primary focus of this position is to provide advanced administration support for all facets of LRD operations. The Operations Analyst works with others to establish and improve processes and procedures. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Provide administration support for all facets of infrastructure system operations. Provide day-to-day technical supervision and 2nd level support in multiple locations. Responsible for usage/performance reports distribution, interfacing to enterprise processes such as incident, problem and change management, job scheduling, system automation, and analytical tasks as assigned by management. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

• Provide technical support to diagnose, analyze, research and resolve simple computer incidents for internal and external customers
• Recognize, research, isolate, resolve and document problems with information system products and services
• Document and route customer escalations and recommend appropriate technical team or resource to help resolve issues
• Monitor and respond to system error conditions
• Execute, log and report break/fixes changes, service requests and support activities
• Follow documented processes and procedures to ensure infrastructure systems stability
• Maintain operational procedures, processes and scripts
• Provide usage, performance, service level, compliance and audit reporting
• Report and monitor service upgrades (e.g. security fixes, etc.)
• Test and support software, hardware upgrades that directly affect their area of expertise
• Assist in the completion of project plans for the implementation, and rollout of new, or updated software and processes
• Partner and communicate with external vendors to deliver results
• May require travel to work locations
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications

• Any prior experience in adjacent technologies
• Proven PC skills in Windows, Microsoft Word and Excel Spreadsheets
• Proven communication and presentation skills to effectively communicate information to customers and to all levels within the organization
• Strong customer service skills
• May be required to work weekends

Desired Previous Experience/Education

• Associate Degree in Information Systems or related equivalent work experience in an IS position
• 1 year of experience in supporting IT Infrastructure or Security services
• Any previous retail experience

Education Level: Other
Required Certifications/Licenses: None
Position Type: Full-Time
Shift(s): [[mfield4]]

States: Alabama; Alaska; Arizona; Arkansas; California; Colorado; Connecticut; Delaware; District of Columbia; Florida; Georgia; Idaho; Illinois; Indiana; Iowa; Kansas; Kentucky; Louisiana; Maine; Maryland; Massachusetts; Michigan; Minnesota; Mississippi; Missouri; Montana; Nebraska; Nevada; New Hampshire; New Jersey; New Mexico; New York; North Carolina; North Dakota; Ohio; Oklahoma; Oregon; Pennsylvania; Puerto Rico; Rhode Island; South Carolina; South Dakota; Tennessee; Texas; Utah; Vermont; Virginia; Washington; West Virginia; Wisconsin; Wyoming
Keywords:

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee nearly half a million Associates across 35 states. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: KY || Louisville || 1600 Ormsby Station Ct. || 40223 || Kroger General Office || [[mfield2]] || Kroger Technology/Digital || Employee || Exempt || Full-Time || None