Loss Prevention Associate Store#1746
Full Time
Albuquerque, NM
Posted
Job description
Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality, and inclusion journey!
GENERAL PURPOSE:
The primary purpose of a Loss Prevention and Safety Associate, (LPA), is to protect the associates and assets of Ross. The LPA should proactively strive to support a Safety-first Culture, by enforcing and maintaining the company's established processes for facility safety and security and prevention of accidents and injuries. The LPA shall conduct safety audits and monitor for fire hazards. The LPA shall proactively identify and urgently resolve safety matters affecting associate safety.
The LPA must respond to Critical Incidents, assess the situation, and make First Responder decisions. The LPA shall maintain posts and monitor the assigned area of responsibility, conduct patrols, and security audits, and utilize tools, technology, and processes for impacting shrink. The LPA shall promote prevention through awareness and work to mitigate shrink by discovery, investigation, and resolution of theft.
The LPA must exemplify good judgment and strong decision-making skills in managing inbound traffic and driver relations at the guard shack and associate, visitor, vendor, and contractor relations in our front lobbies. During times of Pandemic, the LPA is responsible for health screening and making subsequent decisions on entry and secondary screening. Loss Prevention Associates are expected to maintain confidentiality in respecting employees' privacy within the company guidelines and procedures. The LPA should contribute to the positive company and department morale by participating in a strong and proactive team effort in supporting the company's goals.
The Associate must be able to effectively understand and communicate goals, objectives, and accomplishments to Peers and Supervisors, effectively ask appropriate questions, or express concerns on job-related labor issues to their Supervisor and/or the DC Loss Prevention Manager.
ESSENTIAL FUNCTIONS:
Maintain Safe Environments
The primary purpose of a Loss Prevention and Safety Associate, (LPA), is to protect the associates and assets of Ross. The LPA should proactively strive to support a Safety-first Culture, by enforcing and maintaining the company's established processes for facility safety and security and prevention of accidents and injuries. The LPA shall conduct safety audits and monitor for fire hazards. The LPA shall proactively identify and urgently resolve safety matters affecting associate safety.
The LPA must respond to Critical Incidents, assess the situation, and make First Responder decisions. The LPA shall maintain posts and monitor the assigned area of responsibility, conduct patrols, and security audits, and utilize tools, technology, and processes for impacting shrink. The LPA shall promote prevention through awareness and work to mitigate shrink by discovery, investigation, and resolution of theft.
The LPA must exemplify good judgment and strong decision-making skills in managing inbound traffic and driver relations at the guard shack and associate, visitor, vendor, and contractor relations in our front lobbies. During times of Pandemic, the LPA is responsible for health screening and making subsequent decisions on entry and secondary screening. Loss Prevention Associates are expected to maintain confidentiality in respecting employees' privacy within the company guidelines and procedures. The LPA should contribute to the positive company and department morale by participating in a strong and proactive team effort in supporting the company's goals.
The Associate must be able to effectively understand and communicate goals, objectives, and accomplishments to Peers and Supervisors, effectively ask appropriate questions, or express concerns on job-related labor issues to their Supervisor and/or the DC Loss Prevention Manager.
ESSENTIAL FUNCTIONS:
Maintain Safe Environments
- Conduct Code 50 Screening process for all associates, visitors, contractors, and vendors.
- Administer and provide access control by LP SOP and visitor management processes for all Associates, New Hires, Visitors, Vendors, and Contractors.
- Perform Guard Shack operations to include trailer check-in and out and ensure proper procedures are adhered to maintain the security of merchandise and Ross sites.
- Maintain physical security and control of the entire site including the trailer yard, perimeter of the building(s), and parking lots by Ross Policy and Procedure.
- Conduct Security audits, identify security concerns, and communicate deficiencies.
- Identify, and report investigative leads from direct observations and audits.
- Assist with resolving investigative matters with associate theft, workplace violence, and other general incidents
Developing Teams and Partnerships
- Work with DC Departments to address security and safety violations and incidents.
- Effective communication on incidents and investigations through various communication channels with appropriate stakeholders.
- Promote a team-oriented environment to resolve conflict situations.
Safety and Security Preparedness and Response
- Perform assigned duties during emergencies as directed by the Emergency Preparedness Manual.
- Interfacing with Police and Fire officials during emergencies.
- Respond and assist the LP Sr. Agent/Supervisor with incidents including communication and follow-up.
- Effective use of Ross's technology, data, and analytics to proactively support the organization's goals.
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
- High School Diploma or GED Required, College Degree Preferred.
- Complete and Maintain all certifications; CPR, First-Aid, AED, Golf/Medical Cart, and Ladder.
- Ability to effectively utilize and maintain access control systems, CCTV, and two-way radio communication.
- Complete understanding of the Loss Prevention SOP manual and OSHA 1910 Guidelines.
- Strong command of English, both oral and written.
- Well-developed interpersonal skills that include the ability to diffuse and resolve intensive conflict situations.
- Basic computer skills and data entry to include the use of Microsoft Office products, RDM, Smartsheets, etc.
- Willing and able to work a flexible schedule as business needs warrant.
- Ability to work on own to complete assignments and tasks.
- Exceptional customer service skills to enhance interactions with associates, visitors, vendors, and contractors.
- Must be able to lift up to 50 pounds as needed throughout shift
- Job frequently requires standing, walking, reaching, talking, and hearing.
- Vision requirements: Ability to see information in print and/or electronically.
- Must be able to complete LP Agent new hire checklist/training packet within 90 days of employment
COMPETENCIES:
- Customer Service
- Analysis and Judgement
- Conflict Management
- Interpersonal Effectiveness
- Independence
- Integrity
- Communication
- Functional/Technical Skills
- Adaptability
PHYSICAL REQUIREMENTS/ADA:
- The job requires the ability to work in a warehouse environment, inside and outside of the building.
- Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
- Consistent timeliness and regular attendance.
- Vision requirements: Ability to see information in print and/or electronically.
- Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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