Job description

The Lobby Manager is responsible for the administration of all retail banking functions within a full-service branch office including but not limited to:

· Responsible for attaining established Bank and branch goals.

· Ensuring superior customer service.

· Develops new deposit business by promoting the sales and service culture through coaching, guidance and staff motivation.

· Engages in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.

· Provides leadership, training and supervision, delegates day to day operations to other retail banking personnel.

· Coordinates available resources (e.g., staff, materials, supplies etc.) for maximum results.

· Contributes to the overall profitability of the branch; implements costs controls, income generation, and branch marketing efforts; and monitors expenses to ensure compliance with budget.

· Maintains knowledge of security and safety policies and strictly adheres to established procedures; and ensures branch staff is properly trained and made aware of any changes to the branch’s plan and procedures.

· Participates and directs day to day operations for the branch; approves large deposits and withdrawals; reviews and acts on daily reports; ensures the branch is maintained in a neat, clean, and attractive manner.

· Recommends facilities and equipment changes as necessary.

· Ensures effective communication to staff and implementation of all policy and procedure changes as approved by Senior Management, and schedules and conducts any necessary training for staff.

· Plays a positive role in the development and growth of assigned branch staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross trained staff.

· Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the branch including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.

· Assures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the branch follows established Bank policies, procedures and state and federal regulations.

· Responsible for the administration of the branch’s CRA public file.

· Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; and builds a diverse workforce and supports affirmative action.

· Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.

MINIMUM REQUIREMENTS

· Bachelor’s degree from a college or university; or 5 years of related experience and/or training; or the equivalent combination of education and experience. Work related experience must consist of branch management operations, lending and supervisory background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, is required to be applicable to the financial industry.

· Advanced experience, knowledge and training in progressively responsible branch management and supervisory activities.

· Advanced knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.

· Intermediate sales and marketing experience.

· Demonstrated ability to cross-sell and explain all Bank products and services with confidence and authority.

· Excellent organizational and time management skills with the ability to provide leadership, supervision and training for employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.

· Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence, and procedures, and speak clearly to customers and employees.

· Thorough understanding of management procedures; ability to plan department or Bank activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Grapevine, TX: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Management: 1 year (Preferred)
• Banking: 5 years (Required)
• Supervising experience: 2 years (Preferred)

Work Location: In person

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