POSITION DESCRIPTION

PRIMARY FUNCTION: Manager, The Living Room

DEPARTMENT: Food & Beverage

REPORTS TO: Director of Food & Beverage

LEADS: PM Food & Beverage Operations (IRD and Living Room outlet)

The Dewberry has been named to Condé Nast Traveler’s 2022 Gold List of The Best Hotels and Resorts in the World. The Gold List highlights the gold standard of service and hospitality, and for the first time, the 2022 Gold List features a singular global list curated by Condé Nast Traveler’s global editors—based in seven cities across three continents. The Dewberry was 1 of only 11 hotels, named to this prestigious list, in the continental U.S.

A luxury escape in the heart of downtown Charleston, The Dewberry borders historic Marion Square and is just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. Offering 154 thoughtfully appointed rooms, world class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s midcentury architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined,” which he developed over the course of an eight-year renovation and preservation of the building. Guests will enjoy several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical rooftop lounge Citrus Club and treatments using seafaring ingredients and lowcountry botanicals in The Spa.

In recent years, The Living Room has been awarded:

• The Living Room is a regional finalist for “Best American Hotel Bar” by Tales of the Cocktail Foundation’s Spirited Awards
• The Living Room recognized as No. 2 Best Bar by Southern Living
• The Living Room is named “15 Best Bars in Charleston” by Condé Nast Traveler
• The Living Room recognized as “Best Hotel Bars in the World” by AFAR
• The Living Room is a finalist for “Best American Hotel Bar” by Tales of the Cocktail Foundation’s Spirited Awards
• The Living Room is named "Best Bars in America" by Esquire
• The Living Room is named "Cocktail Bar of the Year" by Imbibe
• The Living Room is a James Beard Award semifinalist for Outstanding Bar Program
• The Living Room is a finalist for “Best American Hotel Bar” by Tales of the Cocktail Foundation’s Spirited Awards

WHAT WILL YOU LOVE ABOUT THE DEWBERRY?

• Competitive Compensation
• FREE On-Site Downtown Parking
• Uniform & Dry-Cleaning Provided—drop your uniforms off at work and get them your next shift!
• Flexible schedules available (although you will make the most money on the weekend!)
• Flexible Paid Time Off up to 17 Days
• 401K Retirement Plan with 4% Company Match
• Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates following 60 Days of Employment
• Short- and Long-Term Disability
• Life Insurance and Accidental Death & Dismemberment
• Tuition Reimbursement
• Advancement & Growth Opportunities
• $5 Teammate Meals
• Dining & Spa Discounts

JOB SUMMARY

The Living Room Manager will be responsible for, but not limited to managing the food and beverage operations for The Living Room, and In-Room Dining. The Living Room Manager will drive exceptional customer service while optimizing financial results. Alongside other members of a culinary management team, food and beverage managers create and maintain menus that satisfy guests. They are responsible for managing food costs, upholding menu standards, and controlling inventory.

ESSENTIAL FUNCTIONS

Job duties include, although are not limited to:

• Reporting directly to the Director of Food & Beverage will serve as a liaison between the departmental Director and Leadership Team and the rest of the PM Food & Beverage team.
• Serve as the leader for the Food & Beverage Department when the Director or Senior Food and Beverage Manager not available.
• Oversee the ordering of all Beverage; including inventory-control measures, assessment of new product, par management, and changes in ordering processes based on seasonal specials and menu changes.
• Completing reports on production, filling out necessary requisitions and controlling distribution of necessary supplies
• Reviewing overall profit and loss statements for areas of improvement and control.
• Oversee the entirety of the ground-floor Food & Beverage operations, including the Living Room PM service, In-Room Dining, and receiving materials from vendors.
• Drive product and service culture by circulating on the Bar floor, continually checking in with guests and service staff to ensure satisfaction.
• Handle guest concerns in a prompt and professional manner.
• Facilitate the recruiting, training, supervising, scheduling, evaluating, and directing of all Bar, and In-Room Dining Teammates to ensure continuous improvement of performance.
• Ensuring par stock levels are maintained by calculating inventory, ordering, and retrieving supplies and stocking shelves.
• Monitor and supervise the set up and maintenance of the Bars to ensure we are exceeding standards.
• Organize, build, and maintain a professional work environment.
• Conduct pre-shift departmental meetings and communicate pertinent information to Teammates, such as daily specials, reservations, VIP guests, occupancy, etc.
• Providing direct service to guests as needed by bartending, serving, busing tables and seating guests.
• Ensuring the department abides by all safety and sanitation policies.

QUALIFICATIONS

• Previous experience as a Food & Beverage Manager or Assistant Food and Beverage Manager in an upscale or luxury hotel operation, including restaurants, bars and in-room dining.
• High School Diploma or equivalent required, Bachelor’s Degree preferred
• Excellent verbal and written communication skills
• Ability to prepare and analyze data, figures, and transcriptions prepared on and generated by computer.
• Must have intermediate skills with Microsoft Office products, Word, Excel, PowerPoint, and Outlook
• Ideally candidate has experience with Agilysys/InfoGenesis and HMS Infor.
• Knowledge of food and alcoholic beverages required.
• Must possess basic computer skills.
• Budgetary analysis capabilities required.

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 10 hours. Must be able to lift up to 25 lbs. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.