The Lifestyle Coordinator is responsible for greeting all visitors and assisting with Member’s questions/concerns, general administration, assisting in orienting new Members, facility checks and executing Lifestyle/Social Events. In addition, the individual should have a comprehensive knowledge of the Club IT systems and assist with marketing, communications, and administration of social media platforms.

Essential Duties:

• Responsibilities include but are not limited to greeting Members and guests as they enter the
  Amenity Center, answering incoming calls, checking ID cards, assisting with event development,
  set up and execution.
  
• Respond promptly to communications to all inquiries.
  
• Assist members with event registrations (and cancellations).
  
• Show courtesy and respect to all Members/visitors. Deliver excellent customer service on every
  interaction.
  
• Respond calmly and tactfully to problem situations and discuss concerns in a constructive
  manner with persons who need to be involved.
  
• Answer questions about the Lifestyle programs and events, IT/Website, Member platforms
  access and utilization.
  
• Demonstrate exceptional customer service when communicating with other departments,
  residents, guests and vendors.
  
• Maintaining a safe and friendly environment for Members, guests, and fellow staff members.
  
• Work as a team with the Lifestyles Department to create a fun and exciting program for
  Members and their guests. Outgoing personality is a MUST!
  
• Assistance in room set up for their events and assist when facilities are being used.
  
• Required to work all Lifestyles events to include set up and breakdown, as directed by
  supervisor.
  
• Must be able to work nights, weekends and some holidays
  
• Inspect Amenity Center building daily and properly note any issues or damage from the
  previous night.
  
• Notify the proper department and the Management Team of any areas that need attention.
  
• Understand emergency preparedness and respond appropriately to all emergency situations.
  
• Clerical duties such as filing, maintaining Excel spreadsheets, creating table numbers and
  check-in lists.

Education/Experience:

• Associate’s degree (AA) in Hospitality, Events Management, Business or related field; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Experience and exposure with wide variety of computer applications including basic knowledge of MS Office programs including PowerPoint, Outlook, Word, Excel, Social Media and Website Platforms.

Other Qualifications:

• Good organizational and verbal skills. Possess a high level of energy, initiative, enthusiasm, cooperation and exercise good judgment and discretion. Public speaking skills are important to the effectiveness of this position and have highly effective interpersonal skills, problem solving, point of sale system, registration processes, policies and procedures, equipment, material and products, etc.
• Ability to conduct and actively participate in scheduled programs with intermittent sitting, standing, bending, stooping, walking, climbing stairs, and lifting objects weighing up to forty (40) pounds. Must have very flexible availability for work schedule, weekends and evenings and some holidays.