Job description

Most companies say employees are Number One. We really mean it. Let’s start with what’s in it for YOU. Why choose RDI?

We INSPIRE you! Through our Culture Program—Earn, Learn, Live, and Dream Well, we listen to your future personal/professional goals and create meaningful ways to get you closer to achieving your dreams!

We SUPPORT your health and wellness, both physical and mental! Stop by our onsite Fitness Center for a FREE Personal Training Session, take advantage of our corporate gym membership discounts, and participate in our hundreds of onsite and virtual RDI company events each year!

We EMBRACE our diversity. Join our Affinity Groups including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, Hispanics Unidos, and more!

Develop into a LEADER. Take advantage of RDI University Online Courses, tuition discounts, Supervisor Boot Camp Training, and a hands on approach to developing YOU to be the best you possible!

We offer all the PERKS: Competitive pay, Medical, Dental, and Vision Insurance; 401k with company match; Company Paid Holidays and PTO, and much more!

We intentionally GIVE BACK. We support 20+ community charities through volunteer efforts and donations.

Who are we and what do we do here at RDI?

• Founded in 1978 and headquartered in Cincinnati, OH; we’re Family-Owned with more than 3,500 employees across the nation.
• Mainly, we provide Call Center services on behalf of industries ranging from Insurance, Medical Devices, Retail, Financial Services and Banking, Outdoor/Recreational, Cable/Radio, and many more!
• In addition to our Contact Center Solutions, we also offer Market Research, IT Support, Marketing, and Digital Consultation to various Fortune 500 Companies!
• Voted as 2021 & 2022 Best Places to Work, Business of the Year, just to name a few.

Currently, we are seeking #ThoseWhoHustle for our growing team of Licensed Insurance Service Representatives who will sell life insurance direct to the consumer through inbound inquiries.

Here’s what you’ll do as a Licensed Insurance Service Representative:

• · Handle high-volume inbound calls to service existing customer accounts and upsell/cross-sell Whole Life, Term Life, College Plan, AD&D (Accidental Death and Dismemberment), and other insurance products
• · Provide exemplary high-value support to customers which may include various types of service and sales functions including processing of name change forms, beneficiary forms, policy payments and recurring payment set up
• · Assist enrolled insurance customers with online service platform login, troubleshooting, and electronic account information
• · Identify opportunities to upsell and cross-sell during each customer interaction to increase current policy coverage and/or added coverage
• · Explain the features of various policies and assist with policy renewals
• · Follow established and customized services and sales processes
• · Maintain all company, client, and industry compliance requirements
• · Meet established KPIs and perform other duties as required

Here’s what you already have to be a successful Licensed Insurance Service Representative:

• Must carry an Active Life, Accident, & Health License; must maintain licensing in required states
• Insurance industry experience and knowledge required; call center experience beneficial
• Ability to meet schedule and attendance requirements
• Self-discipline and self-reliance to work with minimal supervision; positive and energetic attitude
• Must possess a strong desire to succeed with a track record of over-achieving sales targets
• · Professional communication skills, both written and verbal
• · Familiarity with Microsoft Office Suite, CRMs, and other business programs as needed

Remote Opportunity Requirements:

• Must reside in the state of Kentucky
• · You must have a quiet and undisturbed place to work with fast and reliable internet that you can plug your computer directly into; shared or public WiFi, Satellite, Dial-Up, and Hotspots will not suffice
• · Internet speeds must be a minimum of 10 Mbps download , 2 Mbps upload speeds
• · Home Router with Ethernet link to PC/Laptop required in addition to a dependable power strip

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote

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