This part-time, 20-hours per week position assists GRPL's Information Systems department in a variety of processes related to tech support and network administration functions. The position has a strong emphasis on internal customer service, and may assist in public service areas.

Examples of work:

• 
  Collaborates on processes related to providing hardware and software support via email, phone, and/or in person.
• Maintains, installs, and replaces hardware and software systems and components.
• Assists the IS team with network systems operation and troubleshooting.
• Assists with A/V and tech support related to facility use by staff and the public.
• Writes supplementary code and programs for network applications.
• Researches and/or downloads updated drivers; researches and provides input on issues related to troubleshooting; assists with the evaluation of hardware and software components for purchasing.
• Maintains a tracking system for invoices and components.
• May travel to different branches and work in different locations in the course of a shift.
• May perform other duties of a similar nature as assigned.

• At least 4 days per week in 5-hour shifts
• 2 evenings per week (Main Library is open until 9:00 pm Monday - Thursday and until 6:00 pm on Friday and Saturday)
• Every other Saturday

• High school diploma or a GED is required; a college degree is preferred.
• Thorough knowledge of Linux and Microsoft Windows is required; knowledge of Perl is preferred.
• Possession of a valid Michigan driver's license and vehicle insurance required.
• 2 years of college in computer science or related field is preferred.
• 2 years experience in tech support or an equivalent combination of training and experience is preferred.

• Ability to provide professional, friendly service to library staff and patrons; ability to make independent, reliable decisions related to tech support and customer service functions.
• Knowledge and ability to install system hardware, software, and related equipment; knowledge and ability to effectively provide hardware and software support related to Windows, Linux, and Apple operating systems; knowledge of Perl; understanding of TCP/IP and network functions.
• Ability to learn and effectively support A/V and tech issues related to facility use.
• Ability to perform standardized processes consistently; ability to follow procedures in processing forms and other communication.
• Understanding of general office procedures, processes and equipment; ability to operate a variety of office equipment, including computer workstations, typical electronic devices, and software.
• Ability to communicate professionally with diverse groups both verbally and in writing.
• Ability to establish and maintain working relationships with other staff and the general public; ability to work collaboratively.
• Ability to work without close supervision.
• Ability to understand systems and maintain an organized and effective work process; flexibility to adapt to changes as processes are updated.
• Ability to work with supervisor and process feedback regarding job performance.
• Ability to travel efficiently between branches during a shift; possession of a valid Michigan driver's license and vehicle insurance.
• Ability to sit or stand for extended periods of time in the performance of the duties associated with this position; ability to lift objects weighing up to 50 pounds without assistance is also required; visual acuity and ability to access, input, and retrieve information from electronic devices is essential to this position.

Please note the following:

• This position will require basic testing related to Linux, Windows, and Perl upon successful application review.
• Please attach a cover letter in pdf format that describes your interest in the position, your interest in working at GRPL, and how these might tie in with personal or professional goals.
• If you have submitted an application for a different job opening in the past, please make sure your information is current before submitting for this or other opportunities. In particular, please verify your email address. Email will be the primary means of communication.

This part-time position offers:

• Paid holidays
• Paid sick leave, vacation, and personal time
• Bereavement leave
• Parental leave
• Jury Duty leave
• Employee Assistance Plan
• Tuition reimbursement