If you are located within state of New York, Pennsylvania, Massachusetts, Connecticut, OR New Jersey, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Hospice Liaisons at Landmark are part of a centralized team of hospice specialists who support community-based clinicians caring for patients facing serious Illnesses. What makes your career greater with Landmark? You can improve the health of others and help heal the health care system. You can work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you will open doors for yourself that simply do not exist in any other organization, anywhere.

You will act as a liaison between the Landmark clinical team and hospice agencies while processing hospice referrals and ensuring a timely and seamless transition to hospice care. You will provide education and information about the hospice benefit, as well as coordinate care for members who elect to receive hospice.

This is a critically important role that creates enormous satisfaction as you impact the care and quality of life of our aging population. All the while, you'll be building meaningful relationships with patients, families, and providers involved in the patient’s care to maximize value for some of the most vulnerable individuals in healthcare. Eligible for RRP.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

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  Process all incoming hospice referrals from Landmark providers in assigned territory
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  Coordinate accurate and appropriate documentation to facilitate the hospice admission
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  Obtain updates on and complete pending hospice referrals within established timeframe to meet departmental goals
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  Communicate updates and pertinent information to referring provider and interdisciplinary team
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  Prioritize all work, requests, and activities for each referral
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  Document in real time in the electronic medical record (EMR) Ubiquity
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  Hospice monitoring of patients who admit to hospice care for status updates
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  Establish and maintain positive working relationships with hospice providers and Landmark clinicians
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  Support Landmark providers with hospice transitions and overcoming barriers to hospice admission including, but not limited to, hospice eligibility reviews
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  Complete hospice informational sessions telephonically with Landmark patients and families. Hospice informational sessions can include providing education and information about the hospice benefit, discussing hospice readiness and qualification criteria, and offering quality hospice providers in the area.
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  Support Landmark markets as a hospice subject matter expert (SME) to resolve any hospice or end of life related questions
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  Assist markets with advance care planning documentation, as needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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  High School Diploma / GED (or higher)
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  3+ years of hospice experience in a patient facing role focused on the initial transition to hospice care – must be listed on resume
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  Ability to attend 2-3 days in person training the first week, where the candidate is located, they can flex the training locations.
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  Ability to work full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.
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  Licensed healthcare professional such as Licensed Practical Nurse (LPN), Social Worker (SW), OR a non-licensed individual with experience in a high acuity hospice, preferably in a patient facing role that performed initial hospice conversations, and/or admissions.

Telecommuting Requirements:

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  Reside within state of New York, Pennsylvania, Massachusetts, Connecticut, OR New Jersey
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  Required to have a dedicated work area established that is separated from other living areas and provides information privacy
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  Ability to keep all company sensitive documents secure (if applicable)
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  Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

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  Accurate and timely documentation skills.
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  Excellent written and verbal communication skills.
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  Detail oriented with good time management skills.
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  Comfortable working with patients and families at end-of-life stages.

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged, and high-performing teams to help solve important challenges.

Connecticut or New York Residents Only: The salary range for Connecticut / New York residents is $18.80 - $36.78. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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