Job description

Primary Function

Serves current and prospective members as well as internal customers in an effort to support a cohesive, collaborative and solutions-driven workplace. The Member Service Representative is the first line of contact for our membership and therefore must display leadership in strategically aligning our mission with the member’s financial objectives.

Primary Responsibilities

Percent Priority

Details of Role and Primary Responsibilities

30%

Sales, Business Development & Marketing

• Proactively handle member inquiries and concerns using all tools available.
• Pursue cross-selling of online access, auto-draft and assignment of member gross income.
• Document all sales activities in Association’s Customer Relationship Management tool.
• Answer phone and greet walk-in members and prospects with a delightful presence.
• Attend industry, community and business development events to build a significant professional presence in the territory.
• Manage Customer Appreciation and other marketing events.
• Support a team sales approach which allows for Commercial Loan Officers to work outside of the office and Consumer Loan Officers to handle inside sales.

30%

Financial Support

• Accept and document loan payments.
• Issue draw check and other checks as needed and process Fast Cash requests.
• Assist customers with Account Access.
• Maintain and secure Fast Cash PINs and Agriline checks.
• Submit A/P invoices for approval.
• Prepare monthly expense report for office credit card
• Submit disbursement and booking request to centralized accounting via service desk
• Review and request approval for monthly loan check register
• Forward Change of address requests and back up documentation to centralized accounting for processing.

35%

Loan Servicing

• Assist branch personnel with preparing files for loan closing.
• Send balance inquiries to other financial institutions, input providers, etc.
• Create and file New UCC for new loans, as applicable. Submit UCC after closing.
• Mail, file and follow up on joint check notices, assignment of crop insurance, assignment of government payments and assignment of integrator income as applicable
• Scan all documents to AgDocs and complete Cert Pending, updating every 30 days.
• Notify Loan Processor when all pending documents are received and scanned so they can provide final certification.
• Send documents to AgFirst Collateral Vault.
• Mail cancelled documents to customer after payoff with thank you letter.
• Mail copies of documents to members along with thank you letter signed by Relationship Manager.
• Pull UCC expiration reports monthly – renew or cancel as necessary.
• Scan documents/reports/notices/etc to AgDocs.
• Cancel Deeds to Secure Debt as necessary.
• Construction Loans: Generate trust/inspection forms, produce contractor’s affidavits for each vendors final draw and scans documents into AgDocs.
• Ensures all vendors have supplied a W-9 on record.
• Track Hazard Insurance policies to ensure policies are renewed timely and coverage level meets requirements; Communicate with insurance provider as needed.
• Request paid-out notes from AgFirst.
• Follow-up on items to be completed after closing: final title policies, vehicle titles, final certificate from Attorney, collateral insurance documentation, recorded deed to secure debt.
• Provides assistance with FSA Guaranteed Loan Application submissions and communication with local FSA office.
• Assists with completion of monthly reporting – including, but not limited to, delegation report, watch list report, top 10 risk rating report and delinquency report.
• Assist with calling and sending letters to delinquent borrowers. Pull branch delinquency reports as necessary.
• Purchase offices supplies.
• Primary responsibility for incoming/outgoing mail.

5%

Other Duties as Assigned

Other duties and responsibilities as assigned, which may include specific projects.

All AgGeorgia employees are expected to maintain a favorable image by promoting Farm Credit in the community and are responsible for complying with the various rules, regulations, policies, procedures, Internal Controls over Financial Reporting (ICFR) and ethical standards governing the financial services industry.

Knowledge, Skills, and Abilities

Education and/or experience equivalent to a High School Diploma or GED.

1-3 years related work experience

Ability to communicate (written and verbal) effectively with all levels of the organization

Ability to be assertive and decisive in arriving at sound business decisions which serve the best interest of the borrower and the Association

Focus on problem solving skills with solutions-driven results

Ability to work independently and as a team member under minimal supervision

Excellent computer skills

Contributes to building and maintaining a positive team atmosphere

Supports diversity and inclusion

Knowledge of Farm Credit Association policies and procedures

Current awareness of economic developments and production technology affecting agriculture in the region

Security Roles and Authority

AgGeorgia employees are required to be both knowledgeable of, and consistently compliant with, all policies and procedures regarding security. These include, but are not limited to, the management of sensitive documents, protecting workspaces/offices, monitoring visitors, safeguarding passwords, and the prudent and secure utilization of the Association’s e-mail and social media systems. Employees must also be fully knowledgeable of when and how to report incidents of security breaches or lapses.

Delegated Authority as deemed by the Chief Executive Officer

Access to Loan Origination and Mainframe System

Access to Loan Files

Manager/Supervisor Responsibility

None.

Internal/External Contacts

Association Employees (including Internal Auditors)

Current and Potential Customers

AgFirst Farm Credit District Employees

External Association Vendors

Benefits Offered

Comprehensive Medical (to include prescription drugs), Dental, & Vision plans for full time employees that encourage health and well being. (Medical benefits offered for employee and eligible dependents)

Health Savings Account (with employer contribution and Health Assessment Incentive), Flexible Spending

Account that offer pre-tax savings for medical and dependent care expenses

Employer provides Financial Security through Long Term Disability plan and Life Insurance (2 times annual income)

Retirement savings 401(k) plan with up to 6% employer match and 3% employer contribution

Optional Plans also available, to include AD&D, Group Life, Dependent Life, Vision and or Group Legal.

Education / Tuition Reimbursement

Generous Accrued Sick leave

Accrued Vacation leave (12 days in 1st year) for full time staff. (Vacation leave accruals increase from 3 years of service)

13 paid Holidays a year

Post Retirement Healthcare (Medical), Dental and Life insurance for those that meet eligibility Retirement age is 55 with 10 years of service

Annual "Bonus" incentive

..
Career Growth
Our organization ensures interesting work and bring opportunities to learn and grow. Training, coaching and reviews cultivate skill development. Promotion opportunities from within give employees chances to excel.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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