At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

THE POSITION: The solution architect is responsible for designing the overarching technical vision of EVERSANA’s Omnichannel offerings, building the bridge between business needs and technology solutions. Working closely with the Product Manager and Director of Development, this role designs, describes, and helps to manage the overall capabilities of the omnichannel ecosystem and each of its parts. This role is responsible for contributing to business and functional requirements, adhering to company and industry standards. Candidates for this role have intermediate to advanced experience with solutions involving components from Amazon Web Services, Salesforce, Salesforce Marketing Cloud and Veeva CRM.

The ideal candidate for this position has experience working in the pharmaceutical industry and is aware of US laws and regulations pertaining to sales and marketing activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our people leaders are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Researching the capabilities of all systems within and adjacent to the scope of our omnichannel ecosystem and upcoming roadmap
• Providing recommendations and roadmaps for proposed solutions
• Performing design, debug, and performance analysis on solutions
• Documenting and sharing best practice knowledge for new solutions
• Advocating for process improvements and helping develop solutions
• Regularly communicating new features and benefits to partners, customers, and other stakeholders
• Providing technical leadership to a team throughout the project lifecycle
• Contributing to proof-of-concept projects to validate your proposed solutions
• Reviewing and validating implemented solutions developed by other team members
• All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECTIONS OF THE JOB:

• Travel (up to 10%)
• Hours (8+ hours per day, five days a week)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Experience and/or Training
  • 7-10 years of professional solution architecture experience
  • 5+ years of marketing-specific experience
  • Salesforce Marketing Cloud, Interaction Studio or CDP experience a big plus

• 5+ years of sales-specific experience
  • Salesforce and/or Veeva CRM experience a big plus

• Required Amazon Web Services certifications
  • AWS Certified Solutions Architect - Professional
  • AWS Certified Machine Learning - Specialty

• Required Salesforce certifications
  • Integration architect
• Product development experience required
• Understanding of Agile Scrum and Kanban Product Development Methodologies
• Strong organizational and self-management skills
• Excellent verbal and written communication skills
• Presentation software skills
• Research, analytical, and problem-solving skills
• Skilled in exercising initiative and using good judgment to make sound decisions
• Skilled in guiding and training less experienced staff
• Knowledge of and adherence to change control standards and procedures, problem resolution, and troubleshooting techniques
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

PREFERRED QUALIFICATIONS:

• Education
  • Advanced degree in technology or computer science strongly preferred

• Experience and/or Training
  • Desired Amazon Web Services certifications
  • AWS Certified Machine Learning – Specialty certification desired

• Desired Salesforce certifications
  • System architect

• Technology/Equipment
  • Experience with MuleSoft

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Follow us on LinkedIn | Twitter