Company Overview

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

Administration

This position assists the Recovery Supervisor in the development, coaching, and training of Recovery Specialists, as well as making and taking collection calls. In addition, the Lead Recovery Specialist will provide supervisory coverage in the absence of the Supervisor.
This is a fast-paced, goal-oriented collection call center position.

Pay Rate: $18.50 an hr + Monthly Bonus Potential
Bilingual: $1.00 more per hour

Eligible for benefits first day and paid training!

Schedule:

Mid shift 10:30am-7:00pm; Monday – Friday
Occasional Saturday shift from 9:00 am – 1:00 pm

Essential Responsibilities:

• Provide training and development to Recovery Specialists through one on one coaching, phone monitoring and audit trail reviews to improve individual performance
• Handle escalated customer calls/questions/complaints
• Contribute to achievement of departmental goals by providing collection support
• Assist Supervisor in leading and communicating change through proper communication methods and a positive attitude
• Maintain and improve quality results by following standards and recommending improved policies and procedures
• Participate on departmental and company project teams as assigned

Qualifications (years of experience, education, specific systems and credentials needed):

Required

• 2+ years Collection/Call Center experience
• Demonstrated skills in collection practices and the achievement of goals
• Exemplify the company’s core values
• Strong understanding of federal regulations related to credit and collections
• Strong verbal and written communication skills
• Listening and negotiation skills
• Professional and diplomatic
• Maintains a commitment to achieving goals
• Demonstrates an openness to change
• Ability to multi-task and quickly move from one function to another

Relevant experience and education required

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.