Lead Office Specialist

Full Time
Baltimore, MD 21224
Posted
Job description
Overview:

The Lead Office Specialist is responsible for ensuring the clinical practice operates in an efficient manner on a daily basis. Trains and instructs all new staff members. Maintains adequate levels of administrative and clinical supplies for the department. Is VFC certified and maintains pharmaceutical stocks in compliance with the program’s rules and regulations. Has received training on the EPMS platform and has assisted in performing EHE preventative exams.

Responsibilities:
Pediatric

  • Vaccine For Children trained preferred (training required upon hire)
  • Daily temperature log
  • Weekly DDL downloads
  • Organization and monitoring/updating of VFC orders, inventory, tracking ensuring that practice is compliant with VFC regulations
  • Yearly certifications
  • Immunet portal

  • Complete pediatric care including but not limited to:
  • Triaging patient
  • Vaccine schedule
  • Phlebotomy, PKU, immunizations
  • Well child routine scheduling
  • Organization and monitoring/updating of commercial vaccine orders, inventory, tracking, disposing properly of expired vaccines

Adult

  • EHE experience preferred (training required upon hire)
  • Monitoring EPMS portal and updating EPIC as necessary
  • Completing clinical duties within exam appointment: triaging, blood draw, urine sample, EKG, uploading documents into EPMS, etc
  • Ordering of supplies
  • Confirming appts with EHE patients
  • Communication with EHE scheduling and admin teams on changes in provider schedule, patient scheduling issues, etc as necessary

  • General Adult population
  • Monitoring, administering, ordering vaccine/injectable
  • Confirming calls, mychart correspondence, refill requests, transferring messages appropriately
  • Proactive in scheduling template of provider based on guidelines
  • Prior authorizations
  • Referral requests
  • EKG, phlebotomy, injections, flu and strep swab processing
Qualifications:
Education and Work Experience:
High School Diploma or GED

Required: 2-3 years in healthcare setting and is able to demonstrate growth and development which resultedin greater responsibility within an organization.

Preferred: 5 years experience in a healthcare setting with supervisory responsibility.

Medical terminology knowledge preferred

SPECIFIC REQUIREMENTS

Certification Requirements:
Maryland VFC Program
Medical Assistant certification preferred

Age Specific Care Provided For:
Pediatrics

Adults

Geriatrics

Knowledge, Skills and Abilities:
Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
Microsoft Word, Power Point, Excel

Microsoft Outlook

Meditech (if applicable to position)

Epic (if applicable to position)

Performance Manager/NetLearning

Must be able to read, write, and speak the English language in an understandable manner.

Must be able to work independently and possess the ability to make independent decisions when circumstanceswarrant such action.

Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients,physicians, customers, and the general public.

Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.

Must be able to follow written and oral instructions.

Other Requirements:
Excellent computer, organizational and data entry skills

Detail oriented

May be required to travel to satellite offices

Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement:
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

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